Created and maintained sales and maintenance records for all new orders.Verified Credit Card billing information to prevent credit card fraud while processing payments in a timely manner.Processed and tracked RMA “cross-ships”, ensuring that once the customer received their replacement parts, they returned the defective part in a timely fashion.

Workstation installation with full data migration from old workstations.Troubleshooting of faulty hardware and software.Provided post-installation customer service to ensure that the customer is satisfied with their new workstation.

Provided technical support to approximately 250 military and civilian personnel at the Mountain Warfare Training Center, including 2 Classified systems.Maintained a Windows NT/2000 network of 200 computers.Performed routine backup and maintenance operations for 6 server systems including primary and backup domain servers, Microsoft Exchange, DNS, web server, and network drives.Performed preventative maintenance on all computers on the installation.Diagnosed and repaired software problems in Microsoft Windows, Microsoft Office, Internet Explorer, and several proprietary Marine Corps programs.Promoted to the rank of Corporal (E-4).Awarded the Good Conduct Medal for "honest and faithful service in keeping with the highest traditions of the Marine Corps".Received a Certificate of Commendation from Commanding Officer for superior performance of duties while serving as a Network Administrator at the Mountain Warfare Training Center.