Kenny John Mathew Email and Phone Number
Kenny John Mathew work email
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Kenny John Mathew personal email
Technology oriented automobile professional who seeks to simplify the service delivery at channel partners for delightful customer experience . Having experience in training, customer care, sales, technical support, technical content development, diagnostic tool development , product feedback and service feedback management.
Maruti Suzuki India Limited
View- Website:
- marutisuzuki.com
- Employees:
- 23305
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General ManagerMaruti Suzuki India Limited May 2021 - PresentIndiaRegional Service Manager - Kerala
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Deputy General ManagerMaruti Suzuki India Limited Apr 2019 - Apr 2021IndiaDGM - Service Training
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Assistant General ManagerMaruti Suzuki India Limited Apr 2018 - Mar 2019IndiaAGM Service Readiness
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Senior ManagerMaruti Suzuki India Limited Apr 2014 - Mar 2018Gurgaon, IndiaManaging Product Quality feedback process and technical support process for Maruti Service Network across the country
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Manager - TechnicalMaruti Suzuki India Limited Jan 2012 - Mar 2014Gurgaon, India• Managing technical feedback across India, through integrated feedback tracking system.• Managing technical support on critical problems and countermeasure implementation in market.• Launching and managing market campaigns• Project co-ordinator for implementation of Market Campaign management solution .
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Manager - Customer CareMaruti Suzuki India Ltd. Nov 2010 - Dec 2011GurgaonAFTER SALES CUSTOMER FEEDBACK MANAGEMENT:- Developing and managing new customer feedback systems - Customer complaint management - Managing New CRM solution development project.
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Manager-Network DevelopmentMaruti Suzuki India Limited Sep 2009 - Oct 2010Gurgaon, India•Part of the core team responsible for planning and monitoring activities to improve customer satisfaction•Measuring customer satisfaction on an All India Level through various customer feedback mechanisms.•Training CSI data collection teams on various survey methodologies.•Project manager for implementation of E-feedback card•Project manager for implementation of Telephonic Survey methodology
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Area Manager SalesMaruti Suzuki India Limited Aug 2007 - Sep 2009Surat And Madurai• Implementing strategies to ensure business growth and market share gain in the territory.• Ensuring dealer profitabilty through revenue generation and growth in all areas of business.• Identifying Network expansion opportunities through existing as well as new dealers.• Ensuring customer satisfaction across all revenue streams • Training dealer managers on DSE monitoring and review mechanisms
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Assistant Manager-Customer CareMaruti Suzuki India Ltd. Jan 2005 - Aug 2007GurgaonCustomer complaints handling and development of online customer complaint management system . Part of the team managing All India Customer complaint handling system Customer care systems audit Analysing new model customer feedback and giving feedback to engineering product development. Project co-ordinator for up gradation of web based customer care software.
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ExecutiveHonda Siel Cars India Ltd. Nov 2000 - Jan 2005Greater NoidaManaging the after sales training function at the training centre.Leading a team of instructors to develop and impart training to dealer personnel all over IndiaNew dealer on-site training and assisting in setting up service systems and processes.Development and implementation of In House Training at workshop levelConducting dealer audits on implementation of service standards and processesPlanning after sales manpower recruitment and training for dealer network all over India Planning and conducting National Level Skill contests for dealer personnel
Kenny John Mathew Skills
Kenny John Mathew Education Details
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Marketing,Finance -
Sri Chitra Tirunal College Of Engineering, TrivandrumA+ -
Physics Honours -
St. Paul'S AcademyScience,Maths,Computers
Frequently Asked Questions about Kenny John Mathew
What company does Kenny John Mathew work for?
Kenny John Mathew works for Maruti Suzuki India Limited
What is Kenny John Mathew's role at the current company?
Kenny John Mathew's current role is General Manager at Maruti Suzuki India Limited.
What is Kenny John Mathew's email address?
Kenny John Mathew's email address is ke****@****i.co.in
What schools did Kenny John Mathew attend?
Kenny John Mathew attended Institute Of Management Technology, Ghaziabad, Sri Chitra Tirunal College Of Engineering, Trivandrum, St. Stephen's College, Delhi, St. Paul's Academy.
What skills is Kenny John Mathew known for?
Kenny John Mathew has skills like Dealer Management, Automotive, Automobile, Vehicles, Team Management, Automotive Aftermarket, Kaizen, Automotive Engineering, Customer Satisfaction, Business Development, Warranty, Management.
Who are Kenny John Mathew's colleagues?
Kenny John Mathew's colleagues are Deepak Gupta, Brajesh Kumar Brajesh Kumar, Anoop Sharma, Karthi Keyan, Sandeep Dubey, Pradeep Maurya, Prashant Ranjan.
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