● Consulted with multiple stakeholders inside customer organizations to implement OneTrust’s Data Privacy and Security SaaS software designed to comply with relevant data privacy laws (CCPA, GDPR, LGPD, etc.)● Led weekly project sync meetings ensuring on-time, accurate project delivery and enhancing customer experience throughout the process.● Defined and developed client-specific custom configurations and user guides for client use cases increasing user adoption of new technology solutions.● Advised clients regarding best practices as related to the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

● Directed simultaneous implementation of multiple critical healthcare patient result delivery interface (HL7) projects connecting Boston Scientific laboratory system to client electronic medical record (EMR) systems.● Led requirements-gathering, scoping, implementation, and risk-mitigation activities for projects involving customers across the U.S. ranging from large hospital systems to single-physician practices.● Integrated client-focused laboratory technology solutions (SaaS) such as giComply, LabReporter, and AutoPrint.● Performed point-of-use hardware integrations in client operating and procedure suites.● Analyzed key business performance metrics (case volume, ROI per client, Adenoma Detection Rates, etc.) providing regular status updates to senior leadership team.● Provided continuous support and troubleshooting for 150+ clients ensuring stable connectivity between Boston Scientific laboratory information system (LIMS) and client systems.● Documented all client interactions, system configurations, on-site installations, repairs, and upgrades using Salesforce.

● Optimized client website ranking and presence utilizing a range of techniques including paid search, SEO, and PPC.● Created roadmaps for customer website enhancements using Google Analytics and WebCEO to identify and define opportunities with highest potential ROI.● Coordinated projects with Account Managers and Digital Directors to solve client issues.● Supported client needs including website updates, web page creation, and blog posting.

● Performed urinalysis on specimens through extraction and data interpretation by quantitative data comparison with Liquid Chromatography/Mass Spec and Gas Chromatography/Mass Spec instruments.● Prepared chemical solutions, drug metabolites calibrator, internal standards, and quality assurance/quality control.● Performed laboratory tests; analyze and report the analytical result.● Understood the concepts of GC/MS, LC/MS, HP/LC instrumentation and analyst program.● Worked in a fast-paced environment to meet turnaround time while providing quality works and accurate data.● Proficient in operating and troubleshooting different laboratory instrumentation such as Hamilton, LC/MS, GC/MS as well as computer and printer issues.

● Coordinated and operated after-school program catering a classroom size of 30 - 40 students.● Provided educational support and academic activities via one on one or small groups.● Collaborated with other site managers and tutors to assess the student needs.● Designed activities to enhance students learning such as team building skills, life skills, and STEM projects.● Communicated with the student's parents and teacher to inform them about weekly schedule.● Collected and inputted data into the CRM system.● Organized lesson plan for the after-school and summer program. ● Participated in department meetings and provides input on ways how to acquired for funding for the program.