Strategic Procurement and Operations Professional with a proven track record in managing end-to-end supply chain processes. Proficient in sourcing and purchasing facilities essential for a multi-location company. Demonstrated expertise in overseeing warehouse inventory, leading a dynamic team, and coordinating equipment procurement for service technicians. Collaborates seamlessly with team supervisors to optimize operational efficiency. Takes ownership of uniform procurement and maintenance for a cohesive and professional employee appearance

• Managed logistics, supply chain, inventory, and accounting for over $1M in micro-mobility products. • Facilitated onboarding, product training and activation for new and existing customers.• Collaborated with engineers to conduct testing on scooters, eBikes and robots. • Developed technical support and troubleshooting procedures, provided support to 200 customers. • Partnered with sales team, forecast demand, negotiated with vendors to control costs. • Analyzed freight and warehouse invoices for accuracy, created weekly inventory and financial reports.

• Drove Microsoft hardware and business software sales, proficient in resolving customer service issues.• Diagnosed and facilitated computer repairs, hardware installations, software configurations. • Supported customers and colleagues on Microsoft Applications to accelerate the achievement of individual tech goals. • Provided in person and remote technical support and technology training.

• Enhanced customer services, sales proficiency, and overall customer experience by 20%• Managed technical service department, driving sales, turnaround time, and improving operations. • Coached associates to improve sales and operational efficiency across multiple stores.• Managed store operations including hiring, training, payroll, sales, and merchandising.

• Pioneered Microsoft retail program to put trainers to maximize performance and business value. • Assembled and mentored training team, improved product sales 20% at assigned locations.• Developed training materials and demonstration guidelines to enhance Retail Trainer performance.• Worked as technology trainer for T11A (Microsoft Vendor) before promoting to Microsoft FTE.