-Coordinate all Inaugural events for Norwegian Joy in Qingdao, Shenzhen, Tianjin, and Shanghai. In charge the events rundown, Material Delivery, Pre-onboard communication, onboard event organization.-Organize the movie film conference onboard Norwegian JOY, cooperate with onboard team have above 100 different media and 300 guests attend the conference.-Coordinate with shipside and shoreside team to have the theme cruise event (Pingtan theme, Yu Opera theme, opera artists celebrate new year)-Have the Training with Travel Agent, prepare the training material, and give a full introduction of Norwegian Joy-Coordinate with shanghai communities for the “dancing competition at sea”, in charge of 10 roadshows in different Communities and organize the final competition onboard Norwegian JOY, have above 500 people attended,200 cabins booked after the event.

-Greets all guests immediately with a friendly and sincere welcome.-In charge the concierge team when we operate in china season, and be chief concierge during the Australia season. Rate keeping beyond 95%, and received at least 30 good comments every cruise, with the great services nominated as Employee of the year on 2016.-Provide guests with accurate and up-to-date information to answer questions and handle any special requests.-Take ownership and accountability for reacting to guest feedback and requests effectively and efficiently.-Actively listens and extends assistance in order to resolve all guest issues and concerns.

-Maintains desk hours throughout the cruise to meet with group representatives.coordinating and managing multiple groups-Consults with representatives of client group or organization to plan details,communication with all department heads to plan function details,ensure function/events remain on schedule and within budget.-Resolves conflicts quickly and efficiently and provides alternative arrangements as needed.-Handle the complains from group leaders,following up on all outstanding issues,take the owner ship and accountability for reacting to guest feedback and requests effectively and efficiently.

-Ensuring customers satisfaction at all times-striving for quick complaint resolution; using the ability to resolve problems on the first call and avoid escalation of issues.-Taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently.-Provide guests with accurate and up-to-date information to answer questions and handle any special requests.

-Welcome the guest and provide the personal services to the guest such as show the facilities to the guest to make them know more about four seasons,-For the potential guest, will show them the banquet hall and different type of room.at the same time will inform the difference between four seasons and other hotel that we offer personal services to our guest and we value them.

-Handle the entire recruitment process from screening the CV’s to evaluating the candidates.-Handle basic office administrative tasks including tickets and hotel room booking, JD posting, and Interview arrangement.