Dealing with insurance claims following unprecedented floods in Jan and damage from cyclone Gabriel in Feb of this year.

Responsible for both internal operations and external field team in managing national network of suppliers / building contractors, to improve service and drive performance.

Headed up project to launch Contractor Connection in a brand new market in Germany, which successfully went 'live' in Dec'17.

Short-term contract in Australia as part of a global response team following a catastrophic Cyclone event:Overall responsibility for a claims management team including team leaders and building validatorsEnsuring effective indemnity spend control and correct policy determination is being appliedAssisting in overall management of operations and the network of building contractors

Overall management of 4 teams comprising of 4 Supervisors and 34 Customer Service Representatives Managing teams for our single biggest client & also our Consumer Services teams Ensuring quality, customer satisfaction and timeline management of our contractor network

Overseeing and responsible for the entire management of repairNet which recently saw us re-launch our whole service proposition as from the 1st of July this year to 'Contractor Connection' bringing us into line with both our US and Australian counterparts.

Responsible for overall management of repairNet from supply chain and field arena (Network of building contractors) to internal operations. Key focus on the overall service delivery from our Network of building contractors.

Crawford & Company is the world's largest independent provider of claims management solutions to insurance companies and self-insured entities. Since April 2010 I have been the Network Manager responsible for the overall performance management and regulatory compliance of the Contractor Network consisting of 80 plus Contractors providing National coverage, undertaking approx 60m of Insurance related building repairs.Prior to this I was a Regional Field Contractor Manager, managing the… Show more Crawford & Company is the world's largest independent provider of claims management solutions to insurance companies and self-insured entities. Since April 2010 I have been the Network Manager responsible for the overall performance management and regulatory compliance of the Contractor Network consisting of 80 plus Contractors providing National coverage, undertaking approx 60m of Insurance related building repairs.Prior to this I was a Regional Field Contractor Manager, managing the service provision of contractors, ensuring compliance with Service Level Agreements:• Undertaking contractor audits, both desktop from office, file audits & on-site audits• Carrying out contractor performance review meetings and address any KPI failures with action plans• Managing contractor capacity, including sourcing and vetting new contractors• Providing feedback to senior management & communicating effectively with other areas of the business• Whilst backfilling for previous Network Manager, was pivotal in running a project based on a different Network model as a Main Contractor for a new Insurer client which led to a new 3yr contract Show less

Managing a team of 15 Loss Adjusters, including; performance management, holding 1-2-1’s,appraisals, managing absence, recruitment, interviews, disciplinary, dismissal, staff development,conducting accompanied visits, undertaking file audits, resolving complaints and training.• Strategy planning• Implementing new systems• Budget control• Conducting customer telephone surveys

Maintenance of Corporate Accounts• Claims Handling, monitoring & meeting service standards for Multi-National Companies• Debt recovery• Overseeing all Corporate Accounts & Nominations, involved in capturing new clients & accounts• Focal point for International Claims• Promoted from Subsidence Claims Unit at Luton, handling household subsidence claims from instruction to completion