Kenny Seet Wei Lun Email & Phone Number

Singapore

Singapore

Singapore

General Areas Of Responsibility:- Visa approvals, relocation, immigration processing with external vendors- Background check monitoring and troubleshooting, Export Control Questionnaire checks,- On-boarding readiness: IT equipment, orientation enrollment, travel- Start date change management.- Mandatory document verification (Offer and NDA)- General candidate questions- Process improvement, communicating changes to business teamsImportant Performance Maintenance Qualities: - Achieve excellent customer satisfaction and exceed client expectations with the prompt delivery of customized solutions adhered to individual clients.- Responsible for building strong relationships with all stakeholders (staffing, travel and immigration vendors, people operations team)- Oversee management of case management system for allocation of tasks and escalation cases.- Act as escalation POC for managed duties such as project transfers, and follow through to resolution.- Conduct regular quality audits and checks, and report on findings and design a process for improvement.Notable Achievements:- Managing the Global Travel Program, with three different main time zones, took over the APAC region timezone, ensuring constant process improvements, managed a 20% ticket reduction to the query queue.

Singapore

❖ Achieve excellent customer satisfaction and exceed client expectations❖ Responsible for building strong relationships with all stakeholders (clients and suppliers, MSP team)❖ Support on-boarding activities including mailers, compliance and orientations❖ Oversee management of case management system for allocation of tasks and escalation cases.❖ Act as escalation POC for team activities, and follow through to resolution.❖ Ensure highest levels of customer service and provided and maintained❖ Identify improvement ideas via the strategic use of VMS and client technologies❖ Conduct regular quality audits and checks, and report on findingsNotable Achievements:❖ Changing the staffing reporting line of several operations within a locked time-frame to prevent any loss of access to key-systems

Bachelor Of Fine Arts - Bfa, Psychology, Graduated Cum Laude

Relevant Coursework: • Nonverbal Communication • Public Speaking • Cognitive Psychology • Developmental Psychology • Adult Development.

High School Diploma, Micro And Nanotechnology, Pass With Distinction

Activities and Societies: School of Engineering - President 2009 - 2012 Freshman Orientation Camp - Group Event Organiser

General Studies, 'O' Levels

- Edusave award for Outstanding Academic Excellence in 2004 and 2005 - Peer assistant leader of the smoking prevention programme in 2004.