• Provides Tier II and Tier III resolutions and escalations of trouble tickets and user issues using the adopted Service Now system. • Provides timely and accurate diagnosis of the PC environment and expert advice on how to solve the issues.• Assists in developing, executing, and maintaining the overall IT strategy of providing customer service. • Assisted and completed various of different projects to help the company • Troubleshoot IOS & Windows environment to resolve… Show more • Provides Tier II and Tier III resolutions and escalations of trouble tickets and user issues using the adopted Service Now system. • Provides timely and accurate diagnosis of the PC environment and expert advice on how to solve the issues.• Assists in developing, executing, and maintaining the overall IT strategy of providing customer service. • Assisted and completed various of different projects to help the company • Troubleshoot IOS & Windows environment to resolve incidents and requests• Provide one-on-one support with executives and plant managers.• Perform life cycle replacement for laptops, desktops, and cell phones. • Manage mobile phone contracts, lifecycles, and cost savings using Verizon. • Collaborates with locations across the globe to define a global IT standard. • Manage IT inventory hub for Rocky Mount. Show less

• Provided Tier I support to the company.• Perform lifecycle replacement on 100+ Windows 7 machines and replaced them with Windows 10 machines. • Assist in installing software, hardware, and security patches. • Created documentation for specialized software and how to install.

• Responsible for the data management of the College Center Network Database System for Career Service Center.• Assists in looking over Resumes and giving feedback.• Creation and distribution of all marketing materials regarding the Career Service Center around campus. • Provides exceptional customer service to our students.

• Provided Tier I support to 600+ employees. • Provided newly imaged Windows 10 computers using SCCM.• Upgraded 50+ computers to Windows 10 from Windows 7.• Troubleshoot IOS & Windows environment to resolve incidents and requests.• Assist co-worker with networking issues throughout the office.