•Facilitate the Network Protection Policy with consistent guidance and compliance to mitigate risk and exposure to network•Audit/approve maintenance tickets for accuracy, submittal of required data to meet compliance of best practices•Provide analytic oversight of maintenance tickets to manage and alert to resource or cross service collisions, analyzes the overall impact to customers across a converged network•Responsible for attending, facilitating and chairing the Change Advisory Board (CAB) calls with Stakeholders from Network Operations and Field Operations for de-confliction activity with coordination of effective communication and facilitates in gaining approvals, impact/risk assessments for Regional, Corporate and Enterprise wide change activities to ensure execution and completion of maintenance•Suggest enhancements to systems used by Change Control and presents proposed solutions and requirements in a detailed format•Responsible for the observation, communication and alert with guidance of non-compliance of the Network Protection Policy to drive proactive, preventive maintenance and influence effective and efficient performance management practices•Track/assess metrics based on trending data, provide reports relative to scheduled maintenance activities on the network with engaged meetings with stakeholders and communication to ensure improved performance and meeting Key Performance Indicators (KPIs)•Responsible for communication and training best practices to ensure standardization, develop user guides, process documents (internal/external) in a professional and detailed format•Responsible for project management tool/process development, stakeholder meetings, UAT and production testing, implementation, training and communication•Acts as leadership/mentoring advocate with team and with internal/external customer relationships and with all management•Acts as Project Leader to drive efficiencies within the department as well as the business needs

• Actively and consistently support all efforts to simplify and enhance the customer experience.• Guides the continual improvement of the Network Operations processes by soliciting feedback from all areas and levels of Network Operations.• Employs various techniques of inquiry including root cause analysis, Pareto analysis, modeling, and process reengineering to analyze network impacting events.• Identifies, analyzes, and interprets trends or patterns data from various sources. Understands advanced concepts and navigates the relationships between various levels of NetOps Vertical partners, managing complex needs that span multiple teams.• Analyzes business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.• Implements superior knowledge of the people, processes and tools of Network Operations to recommend network improvement priorities that maximizes improvement in customer experience through minimizing network outages and decreasing total time to resolution for identified outages.• Leads the development of high-quality graphs, reports, and presentations of data in an understandable and compelling manner. Represents CSI team in an exemplary manner in the presentation of data and recommendations to Senior Leaders and Executives.• Influences and collaborates with vertical leaders to ensure the process improvement efforts are prioritized and organized. Ensuring projects are completed in a timely and effective manner; managing and monitoring the effectiveness of improvements through the Plan-Do-Check-Act model.• Acts as leadership and mentoring advocate with team members and with internal and external customer relationships and with all levels of management.• Performs special projects as needed and other duties as requested by supervisor.• Acts as Project Leader to drive efficiencies within the department as well as the business needs.

Assist NOC Tier 1, TAC, Charter Business, and field personnel with troubleshooting, support and maintenance of network elements and connections required to support Charter's revenue generating networks. Work to provide enterprise-wide Tiered support on converged distribution and access network elements and connections as needed. May provide support for basic to moderate services and other products.Actively and consistently support all efforts to simplify and enhance the customer experience.Troubleshoots topologies, hardware, software, transmission and signaling links and protocols.Performs network problem resolution.Implements approved methods of procedure.Maintains and supports protocol compatibility standards, implements network enhancements and makes recommendations for improvement.Works on projects/ systems/issues of medium to high complexity surrounding network planning, configuration and optimization.Handles escalated trouble calls and work closely with engineering, field technicians, and third party vendors to resolve service issues.Works on one or more projects as a project team member.Submits and execute Change Management Requests.Validates problem descriptions and perform detailed problem diagnosis; track and update problems in trouble ticketing system.Develops problem resolution procedures required to meet serviceability. requirements.Verifies alarms when needed; identify alarm correlations and appropriate response actions for future automation.Maintains awareness of network activities affecting local elements.

• Initiate investigation with Video Operations, Inside Plant, Telephony Operations and Core Backbone Optical teams to identify root cause and future prevention methods.• Compile and analyze various network monitoring and quality control reporting.• Responsible for the investigation and documentation of all outages on the Charter voice, video, and IP networks.• Coordinate with the Network Operations Center (NOC) to ensure proper monitoring of network devices including video, voice and IP.• Help to advance Root Cause’s strategy, Network Operations and organizational development.

https://farmtofountains.com/

• Assisted in managing networks for all 2000+ Panera Bread cafes.• Phone support and troubleshooting for Panera guests, managers, and technicians having issues with connectivity.• Designed and implemented networking system with potential for meeting future business demands.• Collaborated with the IT team and working towards developing IT strategies.• Planned and worked on schedules for network maintenance and repair.• Negotiated with ISP's to work towards resolution of outages and issues.

Asset Protection, Inventory Specialist, Sales Associate, Samsung Experience Expert (HT), Home Theater sales, Appliance sales, Car Audio sales, Digital Imaging sales, Video Gaming sales, Customer Service.

Transport clients to and from doctors appointments.

In charge of organizing files for the entire office Completing legal research Scanned, organized, and summarized medical records and bills

Drafted complaints, motions, summons, and other documents used in court on a daily basisCompleted legal research and briefs for upcoming casesScanned, organized, and summarized medical records and billsAccompanied attorney to court and Workers’ Compensation Dockets