• Understand the business strategies and objective to develop effective IT strategies and action plan by partnering the stakeholder and business unit.• Plan and manage IT resources requirement such as financial budget, manpower, equipment, software and outsourced services to deliver efficient and cost -effective IT Services along with the functional and technical support required• Ongoing review of technologies, methodologies, market offering, local & global industry trend and… Show more • Understand the business strategies and objective to develop effective IT strategies and action plan by partnering the stakeholder and business unit.• Plan and manage IT resources requirement such as financial budget, manpower, equipment, software and outsourced services to deliver efficient and cost -effective IT Services along with the functional and technical support required• Ongoing review of technologies, methodologies, market offering, local & global industry trend and management framework for continuous improvement in term of cost effectiveness, efficiency, risk management and compliance.• Responsible for IT security, compliance, governance and risk management.• Plan and manage the full cycle of business application and infrastructure system implemented• Evaluate and develop the performance of all department staff according to the HR strategic plan and departmental needs such as Development of technical competencies, soft skill and succession planning. • Provide consultation or advisory services to other business unit with regards to IT related matters• Setting objectives and strategies for the IT department and providing guidance to IT staff and internal organization.• Escalation of issues/problems to keep Top Management informed, advice and provide recommendation to Top Management as and when needed. Show less

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources• Promote shared infrastructure and applications to reduce costs and improve information flows. Ensure that projects do not duplicate functionality and are aligned with the business, IT strategies and security standards.• Can effectively communicate and facilitate key design decisions with senior business and IT stakeholders.•… Show more • Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources• Promote shared infrastructure and applications to reduce costs and improve information flows. Ensure that projects do not duplicate functionality and are aligned with the business, IT strategies and security standards.• Can effectively communicate and facilitate key design decisions with senior business and IT stakeholders.• Adhere to group standards and drive compliance across the group.• Determining and implementing build versus buy strategies.• Translating business strategies to technical strategies and define the end to end technology architectures.• Develop and govern the enterprise technology architecture blueprint (incl. Application/Integration, Information/Data, Technical/Infrastructure/Security) that aligns IT Strategy with Business Strategy & Process.• Commission, maintain and support operating environment, system and global application (e.g. Windows servers, VMWare, HyperV, monitoring and etc) to ensure high availability and performance• Manage day-to-day operations, administration, tuning and capacity management for all systems ensuring good performance• Ensure timely escalation and resolution of issues according to service level objectives• Develop, maintain procedures for administration and monitoring for all systems• Participate in evaluation, implementation and maintenance of complementary tools and solutions to strengthen performances and efficiency• Develop, maintain disaster recovery procedure for all identified critical systems• Adhere to established best practices, procedures, guidelines and compliance to audit and industry standards (GDPR, CSV, ICS, CIS, etc.)• Perform Problem management to identify root cause and provide a permanent/long term resolution• Drive and improve Systems operations efficiency Show less

• Manage the deployment of quality solutions into production• Design, architect, implement and manage IT infrastructure solutions that covers system, storage, network and telco components that complies with business requirements and consistent with company architecture and standards• Engaging business to ensure operational excellence and acting as the initial point of escalation for operational service issues• Ensuring change control procedure and processes are in place, including… Show more • Manage the deployment of quality solutions into production• Design, architect, implement and manage IT infrastructure solutions that covers system, storage, network and telco components that complies with business requirements and consistent with company architecture and standards• Engaging business to ensure operational excellence and acting as the initial point of escalation for operational service issues• Ensuring change control procedure and processes are in place, including the management of the change control board and oversight of the approved change and delivering overall roll-out schedule of new services (release management)• Being accountable for service reporting to Business Partners and IT management, providing detailed analysis of operations performance and opportunities for improvement• Manage the escalation of problem resolution from ITO and Support and infrastructure teams• Design enterprise-wide system, storage, virtualization, cloud computing, networking and telco systems solutions to meet business needs• Define requirements for IT infrastructure solution, and performs critical evaluation and selection of architecture, technology, system, storage, network and telco components and services • Manage the operational support for IT operations• Work with vendor management team to enforce vendor SLAs• Mentor and develop staff, including providing career development planning and opportunities Show less

- Manage, implement and provide 3rd Line Support for Rockwool’s VMware / Windows Server infrastructure components in accordance with agreed service levels, standards and processes.- Proactively involved in design planning for server migration,& server clean up project for global site in Rockwool.- Proactively manage Rockwool’s IT infrastructure to minimize business disruption- Identify and drive initiatives to improve the quality and effectiveness of the infrastructure… Show more - Manage, implement and provide 3rd Line Support for Rockwool’s VMware / Windows Server infrastructure components in accordance with agreed service levels, standards and processes.- Proactively involved in design planning for server migration,& server clean up project for global site in Rockwool.- Proactively manage Rockwool’s IT infrastructure to minimize business disruption- Identify and drive initiatives to improve the quality and effectiveness of the infrastructure services.- Own and manage the process and procedures relating to VMware / Windows Server services.- Manage and deliver new infrastructure projects- Ensure that assigned IT service incidents are managed effectively and root-cause problem analysis is undertaken.- Assists in the analysis of incidents and problems to show trends and potential problem areas, so that action can be taken to minimize the occurrence of incidents- Create high quality technical & process documentation as required- Provide technical input, solution and recommendation for project.- Provides IT infrastructure lifecycle technical support, including planning, project management, installation, ongoing management/monitoring troubleshooting and de-installation, following operational policies & processes compliant with industry standard.- Assists in the solving of business problems by providing detailed personal advice and guidance to all levels of users in the expert use of systems, products and services available to them; demonstrates ingenuity in applying knowledge to complex and non-standard situations.- Assists users experiencing difficulties in using information systems, products or services, including situations referred by more junior staff, investigating complex situations to diagnose underlying causes. Implements known on-site solutions and workarounds and assists users to recover and continue operation.- Communicate with application support/ project group when system ready for roll up Show less

-To monitor performance and analyse statistic to identify and resolve infrastructure problem.-Acts as a liaison between the customer, suppliers and other technical groups to resolve problems.-To perform 2nd level problems on Windows server issues.-Support and maintain Windows 2000 Server, Windows 2003 Server Infrastructure and ActiveDirectory.-Maintain and support issue related DNS, File Server, DHCP, and WINS.-System Maintenance (including O/S patching and updates) to… Show more -To monitor performance and analyse statistic to identify and resolve infrastructure problem.-Acts as a liaison between the customer, suppliers and other technical groups to resolve problems.-To perform 2nd level problems on Windows server issues.-Support and maintain Windows 2000 Server, Windows 2003 Server Infrastructure and ActiveDirectory.-Maintain and support issue related DNS, File Server, DHCP, and WINS.-System Maintenance (including O/S patching and updates) to ensure server is not vulnerable.-To defines scope, plans and deliverables for assigned basic projects. Collects, identifies, defines and organizes detailed user requirements-Work with others to ensure plans and identified solutions meet customer needs and expectations.-Learn to apply appropriate tools to analyse, identify & resolve technical problems.-Participates in standard infrastructure solution implementations, upgrades, enhancement and conversion.-Proactive by identifying inefficiencies in the operation of the team with the objective of improving the quality of the working environment.-Represent team at formal Account meetings which include;o Daily Incident Review Meetingo Weekly change management meeting (Where required)o Formal problem review meetingo Project implementation meeting-Provide problem escalation to other groups/leaders where required.-Involved in Incident/Program and Change management process.(ITIL) Show less

-To monitor performance and analyse statistic to identify and resolve infrastructure problem. -Acts as a liaison between the customer, suppliers and other technical groups to resolve problems.-To perform 2nd level problems on Windows server issues.-Support and maintain Windows 2000 Server, Windows 2003 Server Infrastructure and Active Directory.-Maintain and support issue related DNS, File Server, DHCP, and WINS.-System Maintenance (including O/S patching and updates)… Show more -To monitor performance and analyse statistic to identify and resolve infrastructure problem. -Acts as a liaison between the customer, suppliers and other technical groups to resolve problems.-To perform 2nd level problems on Windows server issues.-Support and maintain Windows 2000 Server, Windows 2003 Server Infrastructure and Active Directory.-Maintain and support issue related DNS, File Server, DHCP, and WINS.-System Maintenance (including O/S patching and updates) to ensure server is not vulnerable.-To defines scope, plans and deliverables for assigned basic projects. Collects, identifies, defines and organizes detailed user requirements-Work with others to ensure plans and identified solutions meet customer needs and expectations. -Learn to apply appropriate tools to analyse, identify & resolve technical problems.-Participates in standard infrastructure solution implementations, upgrades, enhancement and conversion. -Proactive by identifying inefficiencies in the operation of the team with the objective of improving the quality of the working environment. -Represent team at formal Account meetings which include;o Daily Incident Review Meeting o Weekly change management meeting (Where required)o Formal problem review meetingo Project implementation meeting-Provide problem escalation to other groups/leaders where required.-Involved in Incident/Program and Change management process.(ITIL) Show less

-Maintain Windows Terminal Server with Citrix Metaframe/XP Server for ERP System (Peoplesoft EnterpriseOne).-Provided technical leadership to project team of five engineer that developed application for new fluid delivery system in manufacturing process, reducing time to completion by up to 25%-Provide ideas and proposal of improvement on the current IT setup to IT Assistant Manager. -Planning of future improvement projects and enhancing of process automation flow-Setup the Wireless… Show more -Maintain Windows Terminal Server with Citrix Metaframe/XP Server for ERP System (Peoplesoft EnterpriseOne).-Provided technical leadership to project team of five engineer that developed application for new fluid delivery system in manufacturing process, reducing time to completion by up to 25%-Provide ideas and proposal of improvement on the current IT setup to IT Assistant Manager. -Planning of future improvement projects and enhancing of process automation flow-Setup the Wireless Network environment for the replacement the Fiber-optic Cable connection activities. The project is work together with Total Integrated System Sdn Bhd-Configure the public key encryption application for wireless data transaction between two locations, to protect the file from unknown user-Setup the Citrix application and Terminal service for the remote LAN to sharing the application from WAN with minimum users, instant to setup new server at that particular area.-Administration of networking system such as planning of LAN cabling layout, Management of network protocol for TCP/IP (Static & Dynamic) improvement of current network setup & administrating of Linux Red Hat server. -Administration of SMS System-Administration of Network Operating System for Windows NT, Windows 2000/2003, and Novell Netware (as well Windows 95/98/ME/XP)-Setup the Veritas Server for the backup system, whereby the database can be 100% recovering back from the previous backup device. Show less