Kenny Austin
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Kenny Austin Email & Phone Number

Chief Customer Officer (CCO) at Parasoft at Parasoft
Location: Dallas-Fort Worth Metroplex, United States, United States 9 work roles 3 schools
1 work email found @parasoft.com 5 phones found area 713, 206, 801, and 508 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 5 phones

Work email k****@parasoft.com
Direct phone (713) ***-****
LinkedIn Profile matched
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Current company
Parasoft
Role
Chief Customer Officer (CCO) at Parasoft
Location
Dallas-Fort Worth Metroplex, United States, United States
Company size
201 employees

Who is Kenny Austin? Overview

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Quick answer

Kenny Austin is listed as Chief Customer Officer (CCO) at Parasoft at Parasoft, a company with 201 employees, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a work email signal at parasoft.com, phone signal with area code 713, 206, 801, 508, and a matched LinkedIn profile for Kenny Austin.

Kenny Austin previously worked as Chief Customer Officer at Parasoft and Vice President, Global Technical Services at Parasoft. Kenny Austin holds Master Of Science, Information Systems from The University Of Texas At Arlington.

Company email context

Email format at Parasoft

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{first}.{last}@parasoft.com
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Profile bio

About Kenny Austin

As the Global Leader in Customer Success at Parasoft, I have a demonstrated history of leading pre- and post-sale teams, fostering increased customer loyalty, a reduction in churn, and the growth of annual recurring revenue. My specialization in crafting time-to-value service offerings has not only driven customer engagement but also expanded our total addressable market, always with an unwavering focus on delivering positive customer outcomes.As an M&A integrator, I have successfully integrated numerous different services businesses in merging and acquiring companies, with specific expertise with co-existence of Customer Success, Technical Services and Professional Services. As an EBITDA producer, I have managed P&Ls ranging from $10M to $250M, repeatedly producing strong profitability results in challenging business environments by driving operational excellence and execution. My strong financial acumen allows me to balance Customer Success investment with Services profitability to optimize long-term customer value and retention.

Listed skills include Enterprise Software, Professional Services, Pre Sales, Leadership, and 30 others.

Current workplace

Kenny Austin's current company

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Parasoft
Parasoft
Chief Customer Officer (CCO) at Parasoft
Monrovia, CA
Website
parasoft.com
Employees
201
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9 roles

Kenny Austin work experience

A career timeline built from the work history available for this profile.

Chief Customer Officer

Current
Parasoft

Monrovia, CA, US

  • Leading global Customer Success for Parasoft. Overall responsibility to enhance the customer experience, grow the base, improve customer loyalty, and grow annual recurring revenue. Key initiatives include:
  • Operationalized Customer Success by launching teams in the US and EMEA.
  • Established a monetization model with revenue-centric Premium Support.
  • Developed playbooks for the entire customer journey.
  • Implemented a product feedback process for CX improvement.
  • Utilized data-driven customer segmentation strategies.
Jun 2022 - Present

Vice President, Global Technical Services

Parasoft

Monrovia, CA, US

  • Leading global pre- and post-sales technical functions for Parasoft. Responsible for team leadership and development as well as achievement of key performance indicators (KPIs).
  • Led Pre-sales Engineering team to increase qualified pipeline, get the technical win and scale for growth.
  • Defined Professional Services strategy to help customers achieve shorter time to value through services offerings and key services partnerships.
  • Exceeded Customer Support Service Level Agreements (SLAs) to transform break-fix technical support to value creation (Customer Success).
  • Promoted to Chief Customer Officer after six (6) months.
Dec 2021 - Jun 2022

Vice President, Services

Micro Focus

Newbury, Berkshire, GB

  • Led Global License Management Services with responsibilities for revenue / pipeline generation and 70 team members.
  • Led transformation into customer-centric license review program, with a focus on reduced customer churn and improved renewal rates after license reviews.
  • Executive sponsor and key steering committee member for strategic corporate initiatives.
Oct 2019 - Dec 2021

Vice President, Global Services

Micro Focus

Newbury, Berkshire, GB

  • Integral member of global leadership team responsible for PS revenue, margins and above average NPS scores.
  • Led overall global services strategy, including design/development of transformational and standardized services offerings.
  • Led team of global chief technologists on key business initiatives and strategic project delivery.
  • Responsible for Global Delivery Center, providing solution managed services offerings for Micro Focus.
Oct 2017 - Oct 2019

Vice President, Technical Services

Micro Focus

Newbury, Berkshire, GB

  • Ran P&L of $45M across North America pre- and post-sale business functions. Consistently met or exceeded corporate objectives.
  • Led Premium Support team focused on increased loyalty, renewals and upsell. Increased total addressable market and improved renewal rates by 10% over standard support.
  • Led Pre-sales Engineering teams to secure technical wins; increased customer value realization and product stickiness through Professional Services.
  • Promoted to Vice President of Global Services.
Dec 2014 - Oct 2017

Vice President, Professional Services

The Attachmate Group, Inc.

Houston, Texas, US

  • Ran P&L of $25M for Americas Professional Services business (NetIQ, Novell and SUSE).
  • Led growth and profitability for Consulting, Premium Support and Education/Training.
  • Promoted to Vice President of Technical Services.
Apr 2013 - Dec 2014

Sr. Director, Professional Services

The Attachmate Group, Inc.

Houston, Texas, US

  • Led multiple professional services consulting and premium support organizations.
  • Promoted to Vice President of Professional Services.
Apr 2011 - Mar 2013

Director, Professional Services

The Attachmate Group, Inc.

Houston, Texas, US

  • Ran P&L of $10M for North and Latin America Professional Services business.
  • Promoted to Senior Director of Professional Services with broader business unit responsibility.
Sep 2006 - Apr 2011

Director, Professional Services

Netiq

Houston, Texas, US

Mar 2004 - Sep 2006
Team & coworkers

Colleagues at Parasoft

Other employees you can reach at parasoft.com. View company contacts for 201 employees →

KP Kevin Patel Kevin Patel Colleague at ParasoftJamnagar, Gujarat, India, India View → NS Natalie Stone Natalie Stone Colleague at ParasoftMonrovia, California, United States, United States View → 🔐B 🔐 Ben Lucchese 🔐 Ben Lucchese Colleague at ParasoftSan Anselmo, California, United States, United States View → NL Nick Lee Nick Lee Colleague at ParasoftShanghai, China, China View → GP Grzegorz Pater Grzegorz Pater Colleague at ParasoftCracow Metropolitan Area, Poland View → SE Stanley Eu Stanley Eu Colleague at ParasoftSingapore, Singapore View → SW Stephanie Wilson Stephanie Wilson Colleague at ParasoftMedina, Ohio, United States, United States View → GA G A Pavan Kumar G A Pavan Kumar Colleague at ParasoftBengaluru, Karnataka, India, India View → TK Ted Kim Ted Kim Colleague at ParasoftMonrovia, California, United States, United States View → BM Bill Mccusker Bill Mccusker Colleague at ParasoftClaremont, California, United States, United States View →
3 education records

Kenny Austin education

Master Of Science, Information Systems

The University Of Texas At Arlington

Bachelor Of Science - Bs, Business

Centenary College Of Louisiana

Education record

Carroll Senior High School
FAQ

Frequently asked questions about Kenny Austin

Quick answers generated from the profile data available on this page.

What company does Kenny Austin work for?

Kenny Austin works for Parasoft.

What is Kenny Austin's role at Parasoft?

Kenny Austin is listed as Chief Customer Officer (CCO) at Parasoft at Parasoft.

What is Kenny Austin's email address?

AeroLeads has found 1 work email signal at @parasoft.com for Kenny Austin at Parasoft.

What is Kenny Austin's phone number?

AeroLeads has found 5 phone signal(s) with area code 713, 206, 801, 508 for Kenny Austin at Parasoft.

Where is Kenny Austin based?

Kenny Austin is based in Dallas-Fort Worth Metroplex, United States, United States while working with Parasoft.

What companies has Kenny Austin worked for?

Kenny Austin has worked for Parasoft, Micro Focus, The Attachmate Group, Inc., and Netiq.

Who are Kenny Austin's colleagues at Parasoft?

Kenny Austin's colleagues at Parasoft include Kevin Patel, Natalie Stone, 🔐 Ben Lucchese, Nick Lee, and Grzegorz Pater.

How can I contact Kenny Austin?

You can use AeroLeads to view verified contact signals for Kenny Austin at Parasoft, including work email, phone, and LinkedIn data when available.

What schools did Kenny Austin attend?

Kenny Austin holds Master Of Science, Information Systems from The University Of Texas At Arlington.

What skills is Kenny Austin known for?

Kenny Austin is listed with skills including Enterprise Software, Professional Services, Pre Sales, Leadership, Product Management, Telecommunications, Cloud Computing, and Strategy.

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