Kenneth Caldwell Email & Phone Number

Jacksonville, Florida Area

Junior Customer Support Technician HCI Training & Activate Service Line Mar 2018 – PresentGo-Live Projects: Mayo Clinic Rochester MN Barnes Jewish Hospital St. Louis • Responsible for supporting the growth of the service line, and delivering front line customer service, interacting with clinical staff in a professional manner providing excellent customer service,first level problem analysis, and training to HCI’s Clients. • Provides technical assistance and support related to computer systems, hardware, or software• Serves as an extension of support to the HCI client Training• Activate Service Line Provide technical assistance and support for incoming queries and either over the phoneor email messages for customers seeking help.

Lithonia, Ga

Media Group Consultant • Website development from conception to deployment in non-profit settings for contracted clients.• Responsible for Project management of the design and conversion of existing HTML website to a WordPress platform • Responsible for brand development, website traffic growth, web site User Interface and advertising revenue.• Provide task Scheduling, Meeting Coordination and Stakeholder Communications.• Providing Installation and Troubleshooting support to clients.

Greater Atlanta Area

•Windows Provisioning Analyst (3 ½ Years) • Consulted with Koch Companies and IT departments to plan capacity and cost for Server infrastructure to handle business needs• Managed vendor internal and external relations with software and hardware purchases.• Provided Hardware Purchasing and Shipping from Vendors to Customer locations• VM installations, VM Ware ESX installs, VMWare Administration/VCenter and various middleware applications.• Deployed Windows Server OS 2003-2008, Red Hat Linux, Commvault, • Added and Removed Active Directory Computer Accounts and provided IP address Administration

Greater Atlanta Area

• Maintained shared services infrastructure supporting 16 Koch companies and 55,000 employees globally.• Provided end to end server support, including installation of Citrix Server, Xen Server software, purchasing, configuring hardware, deployed hardware in local and remote datacenters and into multiple AD domains, patching with Big Fix Citrix Administration, SAP

133 Peachtree Street N.E. Atlanta, Ga 30303

• Built and maintained computer images to provision enterprise personal computing environment hardware.• Managed repairs and upgrades while maintaining data integrity.• Provided training and troubleshooting for initial client setup; that included installing MS Office Suites, Adobe products, backups, antivirus, third party and in-house applications as needed.