Kenny Liew Email and Phone Number
Kenny Liew personal email
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Kenny is an IT professional with more than 20 years of total IT experience, and is passionate about delivering positive business outcomes to organisations implementing Customer Relationship Management (CRM) technologies. For the past 7+ years, Kenny has been involved in Salesforce ecosystem delivering on multiple facets of Salesforce CRM implementations across various industries including financial services / logistics / telecommunications / higher education / government / health care / not-for-profits / aged care in Australia. His CRM domain knowledge includes significant years in both Salesforce and Siebel CRM.Key skills include:- Industry specific experience, including a 2-year stint in the Australian higher education sector at Monash University- Solid business and technical experience in various aspects of Salesforce CRM implementations, including: - stakeholder management + being customers' trusted advisor - solution design and architecture - delivery team leading - hands-on by nature with technical depth in areas like balanced solution development using both low-code + pro-code approaches, systems integration, DevOps & CI/CD, etc- Significant technical experience in other CRM applications like Siebel CRM & UCM- Strong data modeling and broad data integration skills- Multi-lingual with the ability cover not only English, but also Mandarin / Chinese and Malay
Salesforce.Org
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Senior Program ArchitectSalesforce.Org Oct 2021 - PresentMelbourne, Victoria, Australia
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Senior Technical ArchitectSalesforce Aug 2019 - Oct 2021Melbourne, AustraliaSince diving into the Salesforce ecosystem, Kenny has been involved in various Salesforce implementations covering the following areas for various customers:- Salesforce Core Clouds (Sales, Service)- Salesforce Industry Clouds (Education, NPSP)- Salesforce Development (hands on, both low-code + pro-code)- Salesforce DevOps, CI/CD
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Technical ArchitectSalesforce Jul 2015 - Jul 2019
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Senior Siebel Eim DeveloperBendigo & Adelaide Bank Jul 2010 - Jul 2015Melbourne, AustraliaKenny was hired to play the role of a Senior Siebel EIM Developer, but very quickly evolved into playing a multi-faceted role within the LINX (the Bank’s Siebel CRM implementation) team. Key contributions above and beyond his core Siebel EIM development activities include:- Working on improving the performance of the bank's Siebel CRM application, elevating the application's UI performance for more than 80% at remote / country side branches using HTTP traffic optimisation technologies.- Managing vendors and driving POCs for Oracle’s Real-User Experience Insight (RUEI) monitoring product as an alternative to bottom-up monitoring tools currently deployed, resulting in the eventual purchase and implementation of Oracle's RUEI monitoring tool for LINX.- Actively being involved in the LINX solution design and architecture team, contributing to design activities from data modelling and data integration aspects when new data sources are being integrated to LINX.- Also expanded his technical expertise from operational CRM to provide support and development in the Siebel Universal Customer Master (UCM) / Master Data Management (MDM) space of the LINX solution. -
Principal ConsultantOracle Mar 2008 - Jun 2010SingaporeTransferring internally from Oracle Consulting Services Malaysia to Oracle Consulting Services Singapore, Kenny contributed to the consulting engagements below:1) Data Migration Remediation for Bendigo & Adelaide Bank. Joining the Oracle Consulting team from Melbourne, Kenny parachuted into this remediation project and did the following: - Designed a batch integration framework for handling the data integration requirements of the LINX project, introducing features and capabilities like configurable and reusable framework components, parallel data processing, failure restart & recovery, data reconciliation, etc. - Led a team of developers to put the framework designed above into what is the data migration solution suite for LINX, in use up until today.2) Siebel CRM enhancement for DBS Bank. Kenny led a team of consultants from Oracle Consulting Singapore to deliver various enhancements to DBS Bank's Siebel CRM implementation. -
Principle ConsultantOracle Mar 2007 - Mar 2008Kuala Lumpur, MalaysiaAt Oracle Consulting Services Malaysia, Kenny had the opportunity to work on the following client engagement:Call Center Replacement for BCA Bank, Indonesia. Kenny provided advisory services to an Indonesia-based solution integrator / implementation partner who was awarded the Call Center Replacement project by BCA Bank Indonesia. He's scope of engagement includes:- To be the 'trusted advisor' of the Project Manager from our implementation partner, covering areas from delivery planning, delivery methodologies, project management and status reporting, etc- To work along side as well as to provide training and hands-on Siebel software configuration / development guidance to implementation partner's resources.
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Independent ContractorAccenture Jul 2005 - Jul 2006Kuala Lumpur, MalaysiaKenny was contracted by Accenture to be part of their project team delivering to a multi-phase CRM implementation for Malaysia’s national telecommunications company. Kenny played the role of a Siebel Batch (EIM) Team Sub-Lead. Responsibilities include:- Batch architecture design and implementation, leading the batch architecture design, defining the overall batch integration architecture between the CRM system and the legacy backend systems- Requirements confirmation, assist in defining and reviewing requirements for the batch interfaces, working with the legacy backend system teams and the CRM application team on the integration requirement.- Define and document function and technical design for interfaces, manage and review the design of batch interfaces to meet the batch integration requirements, working with the legacy backend system teams as well as the CRM Application team on the designs and development of the Legacy-side batch integration modules- Build and unit test, supervise batch designers & programmers in completing tasks - ensuring timely and quality delivery, participate and support troubleshooting exercises.- Testing, support test execution and planning, participate and support bug identification and fixes.- Skill transfer to Accenture more junior team members. -
Integration SpecialistOcbc Bank Jan 2005 - Jun 2005SingaporeThis is a project to add-on additional functional capabilities onto an existing Siebel implementation. The initial release of the Bank’s Siebel implementation only include the Consumer Banking segment. The new release includes both the Corporate Banking customer segment as well as the Small-to-Medium Enterprise customer segment.- Kenny was involved throughout the full project life cycle, specifically around batch integration for the new scope, from requirements to design and development and testing. -
Integration SpecialistStandard Chartered Bank Aug 2002 - Jun 2003Kuala Lumpur, MalaysiaScope International is a subsidiary company belonging to the Standard Chartered group, providing professional services mainly to the group of companies it belongs to. The Siebel implementation team at Scope is being built from ground up since it is the group’s first Siebel implementation. The Siebel implementation spans across Singapore and Hong Kong, with Accenture being the main professional services group running the project.- Hired as part of the pioneer Siebel team at Scope International. This team has multiple members with each member specializing in a specific Siebel area.- Successfully delivered an end-to-end, full life cycle Siebel implementation. My primary focus was on the overall batch framework and batch interfaces. -
Data Cleansing And Migration Specialist / Integration SpecialistCapgemini Apr 2001 - Aug 2002Kuala Lumpur, MalaysiaThis multi-million project involves the transforming our client’s business (MNI Insurance Malaysia) to include an entire new business operation. The client is a local insurance company with strong footing in the Corporate / Commercial Insurance business. The project requires the implementation of new business processes as well as required hardware and software applications to support their need to start a new operation targeted specifically at Consumer Insurance products.- Successfully cleansed and migrated all relevant data from legacy systems prior to the go-live of the system in phase 1.- For phase 2, my main area of work involves building the necessary ETL routines to support a new Finance Datamart created from the ground up using various technologies like Informatica (ETL), Business Objects (ROLAP Engine), and Microsoft SQL Server (RDBMS). -
Integration SpecialistArthur Andersen Business Consulting Aug 2000 - Nov 2000Kuala Lumpur, MalaysiaThis project involves the implementation of Siebel’s eBusiness Application, Call Center 2000. The project as a whole requires extensive customization to the original Siebel packages as Siebel does not provide a standard package for the casino gaming and entertainment industry vertical. Also Resorts World has an extensive array of existing systems running on various platforms, so there is also a need for the new call center application to be integrated to these existing systems. Kenny self-taught himself Siebel CRM and Siebel data integration during this engagement, and started his journey as a Siebel CRM professional.- Primary responsibility was to provide development expertise to the Siebel team as a whole when integration is required. The targeted Siebel application should be able to retrieve and update information both from and to Resorts World’s existing systems- Successfully integrated the various back-end systems include casino gaming backend systems, resorts and property management system, show ticketing and reservation system, etc using various technologies.
Kenny Liew Skills
Kenny Liew Education Details
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Monash UniversityBachelor Of Computing -
Asia Pacific Institute Of Information Technology (Apiit)Higher Diploma In Business Information Technology
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Asia Pacific Institute Of Information Technology (Apiit)Diploma In Computing And Information Technology
Frequently Asked Questions about Kenny Liew
What company does Kenny Liew work for?
Kenny Liew works for Salesforce.org
What is Kenny Liew's role at the current company?
Kenny Liew's current role is Senior Program Architect.
What is Kenny Liew's email address?
Kenny Liew's email address is ke****@****ail.com
What schools did Kenny Liew attend?
Kenny Liew attended Monash University, Asia Pacific Institute Of Information Technology (Apiit), Asia Pacific Institute Of Information Technology (Apiit).
What skills is Kenny Liew known for?
Kenny Liew has skills like Siebel, Solution Architecture, Eim, Master Data Management, Data Migration, Data Warehousing, Requirements Analysis, Integration, Data Quality, Etl, Informatica, Sdlc.
Who are Kenny Liew's colleagues?
Kenny Liew's colleagues are Rene Coppens, Sri Harish Kuchibhotla, Guru Vardhan Reddy, Hardik Joisher, Atte Alanen, Dan Van Kley, Maram Al_ Ali مرام العلي.
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