Kenny C. Li Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Lead delivery and operation team responsible for end to end life cycle of applications within the business areas of Sales, Aftersales/Customer Services, Product and Partner.

Melbourne, Australia

Responsible for service operation levels for all Sales, Marketing and Aftersales systems, Australia Pacific.

Melbourne, Australia

Responsible for the management and strategy of operation teams, providing support spanning multiple hardware, mobiles and application platforms in a complex corporate environment and 200+ dealerships, with a primary focus on customer excellence • Hire, coach and professionally develop team members• Develop and implement technical and operational expertise in policies and procedures between the business and the service operation teams• Design, formalize and manage the Incident and problem management policy, process and procedure• Establish and negotiate service level agreement • Devise and incorporate the major Incident management process, as well as communication plans and strategy• Identify opportunities to increase customer experience through trending and problem analysis• Provide project management for multiple concurrent IT initiatives• Develop and produce reports for senior management team• Manage external vendors and review of third party contracts• Overseeing incidents and requests resolution in accordance with service level agreements and that key metrics and targets are achieved • Lead resolution of high severity incidents, including stakeholder management, root cause investigation and PIR

Melbourne, Australia

Oversee IT functions for 15+ hotels across Victoria, Western Australia, Northern Territory and South Australia• Plan, coordinate and supervise deployment projects, moves and roll-outs• Coordinate projects for network migrations when acquisitioning new hotels• Identify and provide proactive approach and solutions to current business needs• Provide local and remote technical support for hardware, software, network and telecommunications• Develop, implement and maintain policies, procedures and guideline for systems support and operations• Audit and provide proposals for new hardware upgrades• Provide system administration functions locally through Active Directory