Kenny Dukes Email & Phone Number

Richmond, Virginia Area

We offer general cleaning; a superior clean through our "double check" system to ensure accountability each and every time.We clean building floors by sweeping, mopping, scrubbing, or vacuuming them. We gather and empty trash. We service, clean, and supply restrooms. We follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures. We monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created. We move heavy furniture, equipment, and supplies, either manually or by using hand trucks.Clients in a variety of industries including:General Office ManufacturingRetailResortHotelBankHealthcareEventStadiumEducationGovernmentRestaurant

Chesterfield Va

Responsible for managing Site Support team of resources performing application support for a large global organization. Provides management support for resources and assists in defining roles, responsibilities, and functional team structures.Subject matter expert with regards to information technology service operations related to enterprise and business-related technology systems hardware and software at a site. Performs analysis and represents the requirements of business users and stakeholders; identifies characteristics, preferences, tasks, security, demand, capacity, technical and support issues, feasibility and costs associated with project initiatives.Coordinates local projects and participates in enterprise level initiates; planning, coordination, transition, integration, and support of systems essential for the customers’ business operations and production.Performs administration, configuration, and support of various site systems and end-user related technology hardware and software.Ensures that incidents, requests, and changes are handled according to agreed procedures and service levels, including supporting documentation.Applies change management techniques and methods to support the integration, adoption, and utilization at the customer site. Facilitates operational processes, standards, and procedures, and acts on priority situations that impact the business, safety or security.Coordinates with internal and external service functions, providers, and stakeholders to determine priority, manage response and resolution of problems related to IT services, including critical and major incidents.Advises and consults with service functions and suppliers on application and integration of technology related to site operations and business.

• Responsible for assisting with installation, configuration, troubleshooting, repair, and testing for site infrastructure equipment, including; network, desktop/laptop, servers, printers and other peripherals.• Coordinate with various support vendors (AT&T, IBM, and DELL) and internal IT services.• Assist with new project implementations for the site and update management on project status.• Provide executive support for executives on site and at remote sites.• Install software such as anti-virus and validated patches to site equipment.• Assist with writing procedures, documenting activities, and trouble-shooting problems.• Help manage servers and workstations.• Regularly interface with customers to troubleshoot problems, gather information, provide guidance and coordinate site activities.• Balance multiple priorities and be able to adjust to changing work demands and shifting focus.

Richmond, Virginia Area

Provide responsive day to day Tier II and above technical support, consulting, maintenance, and system administration for Genworth Financial Senior Level Executives. Isolate and solve problems through understanding and communicating with end–users. Work with Solutions Architects, Application and Infrastructure Developers and Customer Service Support to define business solutions, ensuring their alignment with business strategies and priorities and target benefits.Identify improvements on the workflow or system and collaborate with the technology team and management to implement the necessary changes.Provide expert knowledge of business processes, business data, current applications and systems, understanding business and technology drivers and impact of probable changes.Review, analyze and modify interfaced systems including testing, debugging and installing to support solutions and information systemsDiplomatically gather information the information necessary from customers in order to diagnose and resolve any issues. Provided swift resolution and document same. Perform troubleshooting of the OS and installed applications. Provide customer service, including listening to the customer, defining and solving problems. Install, configure and upgrade software. Monitor and maintain systems. Document calls and close them or escalate them to required personnel. Act as IT Project lead for off-site Global Event support which included planning, organizing, budgeting and supporting for major events of 300 to 700 attendees.

El Segundo Ca

Supervise a 4-person team supporting 275 on-site and 50 remote users in Oregon, Illinois, Colorado and Kansas City. Function as the security and anti-virus product administrator for the West Coast region.• Meet with CEO and Department Heads monthly to discuss IT needs/budgets.• Monitor Helpdesk service requests and forward to appropriate technician.• Create network user accounts and assign access rights to users.• Track PC inventory and assets via MS Excel.• Deploy and manage upgrade distribution via Novell ZenWorks for Desktops.• Back up servers during Network Administrator’s absence.• Provide installation and support for Blackberry and PDAs.• Administer McAfee Epolicy Orchestrator to deploy/manage anti-virus and security products.

Torrance Ca

Los Angeles Ca

Makes and confirms reservations for passengers on scheduled airline flights: Arranges reservations and routing for passengers at request of TICKET AGENT or customer, using timetables, airline manuals, reference guides, and tariff book.