Kenny Fouse Email & Phone Number

Schriever Afb , Colorado

• Monitor and maintain the Air Force Space Command’s Space Digital Integrated Network using What’s Up Gold, CISCO Prime Optical, and CTPView.• Provide troubleshooting assistance of T1’s through OC-12c’s on the CISCO SONET Network using CISCO Transport Controller and CISCO Transport Manager.• Re-provision existing circuits to aid in troubleshooting. Provide troubleshooting assistance on IP circuits traversing the Juniper network using Juniper routers and Juniper CTP’s.• Log trouble tickets using the Mission Problem Reporting System as well as maintain a Master Station Log.

U.S. Norad Northcom

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur.SIPR, NEN,NIPR account provisioning

Bachelors Of Science, Information Technology, 3.82 Gpa

Cyber Security, Network Administration, Penetration Testing, UNIX, Red Hat, Wire Shark, Security Capstone, SQL, C++, Business Continuity.

Bachelors Of Science, Information Technology

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