Kenneth Gibson Email and Phone Number

• Compass for the line organization in Identifying and controlling hazards and risks.Train line management to recognize hazards and risks.• Expert in incident and hazard investigation process, train personnel to conduct incident investigations, supportcorrective and preventive action creation, and monitor completion.• Coordinate hazard/risk analysis efforts and assist in the identification of mitigation methods. Ensure mitigationmeasures are implemented. Conduct routine review to ensure mitigation efforts have been sustained.• Provide input to goals/targets and objective setting and support implementation of safety goal/target objectives.• Review/approve planning, design, and modification of materials, processes, operations, personnel changes orbuilding layouts affecting all aspects of the SMS• Key stakeholder in safety training programs. Deliver safety training.• Publish and communicate safety related communications consistent with the SMS.• Support the SMS through being power user• Conducts field safety (EHSS&Q) inspections to ensure that the company is maintaining a safe work environmentand that all employees are working in a safe manner (safe place / safe people).• Provides governance of employee LMS records and conducts OJT verification to ensure employee's trainingcourses are up to date.• Directs entity's safety programs to protect employees against harm and maintain safe working conditions.• Meets compliance and reporting requirements of federal or state regulations.• Advises management on best mitigations and monitors the corrective actions through minutes, discussions of theIssues module.• Conduct safety and health walk-through inspections of all workplace facilities.• Ensures compliance by maintaining required safety and health documents/files.• Coordinate projects and programs from conception to implementation and review.

Responsibilities include developing and maintaining relationships with customers; replacing used and/or outdated products; servicing any safety equipment that requires periodic maintenance; up-selling products that will benefit the customer and ensure OSHA compliance.

• Mentor/Coach teammates.• Assign teammates to daily job duties • Hold teammates accountable for their actions• Work closely with Front Desk• Constant communication with GM• Conduct daily huddles• Praise performers every 7 days• Promote teamwork• Praise performers• Encourage new ways to enhance the customer experience• Be prepared for all international arrivals• Improve promptness and efficiency• Develop a close working relationship with our base customers• Promote a proactive approach to safety• Change up teammate duties to avoid complacency• Identify teammates that are repeat offenders on the same issues• Review and approve time • Maximize the efficiency of the staff

• Initiate/review teammate training.• Weekly safety topic.• Maintain fuel quantities in line manager’s absence.• Vendor relations.• Maintain good records.• Bi-monthly recurrent training.• Monthly supervisor 2-hour observation of team & review.• 100% signoffs.• Near miss reporting.• Accountability.• Active participation in Banyan’s safety committee.• Write monthly safety articles.• Conduct periodic safety inspections of hangars, ramps, offices and line service equipment.• Maintain IS-BAH Standards• Maintain SMS for Customer Support• 100% AOA and NATA certified technicians.• Review & update Line Service Manual along with JHA and SOPs.• Bi-monthly recurrent training.• Accountability.• Choose mentors and build a continuous improvement culture. • Customer Service• Monthly 1 on 1’s with trainers and Supervisors• Daily observations of teammate performance• Expand on current recordkeeping to include recurrent training.• Create inventory list of all line service equipment.• Log all purchases to ensure warranty items are being replaced at no charge.• Monthly review of AOA candidates.• Move away from paper documents and move to digital• Understand all airport policies and procedures.• Build/nurture relationships with airport management.• Keep abreast of competition and understand this business.• Lead the investigation of all accidents.• Formation of a safety board.• Define objectives.• Board reviews each incident.• Implement zero tolerance policies & procedures.• Completed reports on each incident.• Follow through on claim until closed.• Letter to customer.• Be sure president is aware of open files.• Weekly training with F/L trainer.• 1on1’s with hostesses and F/L leads • Train 3rd shift to work the same and to have their C/S skills better than F/D.• Look for opportunities to WOW the customer• Vice President of the safety committee• Coordinator of tram tour and special events

• Mentor/Coach teammates.• Assign teammates to daily job duties • Be outside 75% of the day• Hold teammates accountable for their actions• Work closely with Front Desk• Constant communication with Line Manager• Conduct thorough turnover• Conduct daily huddles• Praise performers every 7 days• Promote teamwork• Praise performers• Encourage new ways to enhance the customer experience• Be prepared for all international arrivals• Improve promptness and efficiency• Develop a close working relationship with our base customers• Promote a proactive approach to safety• Change up teammate duties to avoid complacency• Written observations on a weekly basis• Identify teammates that are repeat offenders on the same issues• Review and approve time for your team• Schedule overtime with Line Manger when needed.• Maximize the efficiency of the staff

• Run a retail store operation.• Manage a team of 10. • Train all new hires up to store standards.• Maintain daily store sales goals.• Purchase inventory.• Create teammate schedules.• P & L for the store

• Mentor/Coach teammates.• Assign teammates to daily job duties • Be outside 75% of the day• Hold teammates accountable for their actions• Work closely with Front Desk• Constant communication with Line Manager• Conduct thorough turnover• Conduct daily huddles• Praise performers every 7 days• Promote teamwork• Praise performers• Encourage new ways to enhance the customer experience• Be prepared for all international arrivals• Improve promptness and efficiency• Develop a close working relationship with our base customers• Promote a proactive approach to safety• Change up teammate duties to avoid complacency• Written observations on a weekly basis• Identify teammates that are repeat offenders on the same issues• Review and approve time for your team• Schedule overtime with Line Manger when needed.• Maximize the efficiency of the staff

• Mentor/Coach teammates.• Assign teammates to daily job duties • Be outside 75% of the day• Hold teammates accountable for their actions• Work closely with Front Desk• Constant communication with Line Manager• Conduct thorough turnover• Conduct daily huddles• Praise performers every 7 days• Promote teamwork• Praise performers• Encourage new ways to enhance the customer experience• Be prepared for all international arrivals• Improve promptness and efficiency• Develop a close working relationship with our base customers• Promote a proactive approach to safety• Change up teammate duties to avoid complacency• Written observations on a weekly basis• Identify teammates that are repeat offenders on the same issues• Review and approve time for your team• Schedule overtime with Line Manger when needed.• Maximize the efficiency of the staff

• Oversaw all operations in the kitchen at Aventura location• Train all kitchen staff at Dade county locations.• Maintain proper food handling.• Add to the training manuals weekly.• Teammate scheduling• Order inventory.