Kenny Guzman Email & Phone Number

Seattle, Wa, Us

New York City, Ny, Us

Overseeing operational services across 3 technology pillars at NBC Universal, these include Web Operations, DB Operations, and Cloud Operations nationwide with a 24/7 team of 16 members across all technologies.- Responsible for managing resources across all 3 departments based on client priority, ITIL best practices, and continual improvement plans- Manage costumer interactions, and costumer service excellence as well expectations to ensure proper SLA, critical ticket status, remediation and task actions- Assisting in the designing, architecture and responsible for the operations of NBCU's Pivotal Cloud Foundry PAAS implementation- Oversee the support and operations of over 10 technology products including Mongo, Cassandra, Redis, NGINX, among many others- Work with team to ensure team member's professional development and enhance team performance through mentoring, feedback and best practices in accordance to ITIL service management- Provide technical leadership to the team to ensure appropriate resources and plans are utilized when addressing incidents/outages and improvements- Ensure the proper reporting and processes are in place for the control and improvement of IT Operations, through Capacity management, RCA analysis, and the management of SLAs.- Oversee automation of operational tasks across PCF, AWS, and Azure cloud platforms- Creation and adherence to governance and compliancy practices across PCF, AWS, and Azure cloud platforms- Oversee design and implementation of Prometheus monitoring system for alerting and dashboarding of PCF components and services- Consult on Cloud Native Architecture best practices through lunch and learns, and onboarding of applications on cloud platforms- Implementation and acted as scrum master for an operations approach to agile methodology- Overlook the planning and execution of application migrations from one PCF foundation to another with minimal impact

New York City, Ny, Us

Partner with the Sales Research and Analytics Product Management team, as well the SRA executive leadership to understand and clearly execute an integrated portfolio strategy, for various Sales Research and Analytics programs.Strategic engagement to provide wing-to-wing delivery of cross functional solutions supporting $9B Digital/Linear sales, Research, Data Analytics, Platform and Data Management business units• Primary owner of articulating portfolio services and demonstrating product value of Sales Research and Analytics Technology teams for customers and vertical CIO organizations• Owns reporting and stewardship of multiple business units by having a singular department focused in highlighting key performance, shared practices and reuse of common tools• Oversight of $40M budget with strict rigor on financial pacing, reporting and analysis

New York City, Ny, Us

Responsible for providing technical leadership in developing, deploying, and the operation of infrastructure for an extensive Ad Sales, Research and analytics portfolio of applications. Responsibilities include partnering across the Platform pillars, Infrastructure teams, and business technology units across the enterprise to ensure alignment of company goals, objectives, and direction. - Project Manager leading integrations, and inception of infrastructure related projects to leverage corporateshared services, bolster security, increase performance and redundancy, and allow forimproved collaboration with other business units and infrastructure teams across the enterprise.- Oversaw completion of project to increase and deploy an infrastructure for to consolidate a large number of Ad Sales system into one large revenue ecosystem managing over $5B dollars.- Infrastructure Lead directing operationalsupport, as well as recommending, planning, and executing on the incorporation of newtechnologies and security- Program Management across the Ad Sales, Research and Analytics division toensure planning, scheduling, and execution are completed on time and onbudget- Define and document standard operating procedures to increase consistency introubleshooting, develop knowledge throughout the support structure, and promote paritywithin the Ad Sales, Research, and analytic teams and infrastructure partners

New York City, Ny, Us

• Install and Deploy Red Hat Enterprise Linux, Oracle Enterprise Linux, VMWare ESX, and Windows Server utilizing various methods, such as Opsware, Kickstart Files, and HP RDP Server.• Manage and coordinate numerous tasks with Infrastructure divisions for the successful completion of build projects.• Responsible for providing estimates of cost, for build projects to, as well as the procurement of software and hardware.• Configure Red Hat HA Clusters using technologies such as GFS, LVM, and Multipath; as well as Oracle Real Application Clusters and Windows 2003/2008 Clusters in Active/Active and Active/Passive Configurations.• Troubleshoot software and hardware related problems, including but not limited to installation, hardware, and cluster configuration issues.• Plan and coordinate the process and execution of Physical to Virtual Conversions, and Virtual-to-Virtual conversions of servers in Production, Development, and QA environments.• Perform the deployment of virtual machines (Windows, Linux) in Virtual Infrastructure 3.5/4.0 using Virtual Infrastructure Client 2.5/4.0.• Knowledgeable of such mechanics as AD connectivity using Likewise; File Systems configuration with Logical Volume Manager; package management and RHN Satellite Server in the Linux environment.• Experience in the creation and management of AD user, computer, and security group accounts.• Familiarity with Solaris and HP UX.

• Managed Active Directory technology in a domain environment.• Assisted with the management of DNS, RAS, DHCP, WINS, and NAT. • Troubleshoot network and remote access connectivity. • Administered Windows 2000 and Windows NT domain user and computer accounts. • Configured, managed and restored network printing. • Contributed with the successful completion of network backups.• Oversaw and implemented network security, group policy objects and system policies. • Assisted in the successful supervision and implementation of global call center in the Dominican Republic.

A.A.S, Networking Technology

A.A.S, Business Management