Integral member of the management team providing ICT services for all the offices worldwide. Engaged in management of department budget of $3mm and the strategic planning for the technological investments as well as the day-to-day integrity and security of network operations, including establishing the company’s computer and software policies and standards. Lead administrator for Salesforce.• Built a responsive IT organization that consistently delivers results by aligning technology initiatives with business goals, with substantial improvement to service delivery, standardization, and business/systems performance.• Communicated with business units to enhance awareness of future ICT needs and bring into alignment with operational budget.• Managed the migration from Exchange 2010 to Office 365 for all 25 regional offices, which included the rollout of Azure.• Designed a new client billing system to streamline internal operations and better manage resources.• Collaboratively work with technology partners and vendors to ensure competitive pricing and bidding are focused on long-term viability.• Fortify and maintain confidentiality with regards to the information being processed, stored or accessed on the network to protect privacy and corporate intellectual properties. • Troubleshoot network and application problems to identify and correct operational issues. Document issues and resolutions for future reference to expedite resolution and to prevent extended system down time.

Served as Help Desk escalation and liaison to user and other departments.• Actively pursued continuous improvement initiatives for Help Desk procedures, including working with Senior Leadership Team on acquisitions to incorporate Help Desk requirements.• Installed, configured, secured, and maintained connectivity and network components.• Developed and implemented standard configuration in all offices for servers that managed Internet access, ensured consistent and controlled Internet access.• Proactively monitored services readiness of mission critical applications such as Exchange by conducting periodic service readiness tests, and analyzed the results of those tests for potential error conditions.• Assisted in coordinating disaster recovery and security functions for information systems.