Kenny Packer Email & Phone Number

Cheltenham, England, United Kingdom

Cheltenham, England, United Kingdom

Cheltenham, England, United Kingdom

• Providing IT account and software support to users using SCCM, Active Directory, RDCM, and Microsoft Teams both remotely and in person, including administering user IT accounts and ITAR folder access via set processes.
• Resolving users IT tickets both remotely and in person in a safe and efficient manner to a required SLA.
• Taking users submitted IT tickets and consistently communicating with the user until ticket has been resolved by myself or passed to the appropriate team.
• Contacting 3rd party software support when required.
• Following up with users (aftercare).
• Creating documentation for colleagues to refer to when configuring/installing certain software(s).

Gloucestershire, England, United Kingdom

• Imaging Laptops/PC's and other relevant IT equipment Gloucestershire NHS will be using during the wider NHS COVID 19 Response.
• Using SCCM and Active Directory to make sure devices to be imaged are able to have the correct image applied, and were in the correct AD groups to ensure appropriate group policies are applied, whilst the IT equipment.
• Installing, configuring, testing, and advising recipient staff on VPN solutions deployed to the laptops, so that medical and administrative staff can access the NHS network and their files, whilst connected to an.
• Organising and implementing methods to maximise the output of completed laptops and PC's. Taking a lead role in ensuring given output targets were met in an efficient manner, such as introducing automation scripts to.
• Providing second line IT support to medical staff using the recently deployed laptops, via a combination of phone support, emails, and remote access tools. This was done via service management software to a required SLA.
• Took a lead role in setting up and providing initial IT support to an NHS call centre which assisted the local community with COVID 19 related enquiries.

Gloucestershire, England, United Kingdom

• Working on 2 projects – migrating GP sites to the same networks in the Gloucestershire region and a rollout of Windows 10 PC’s to replace the Windows 7 PC’s at GP sites.
• Surveying sites and explaining the migration process to GP site staff.
• Collect information on specialist software and PC’s relevant to the GP site.
• Configuring software, printers, touchscreens etc.
• Help prepare new Single Domain logons.
• Configuring IP addresses and other relevant steps to ready the PC’s for the migration.

Bristol, England, United Kingdom

• Diagnosing and rectifying PC hardware and software faults arising from the nature of the arcade industry; maintaining the PC’s and other bespoke computer hardware, peripherals, and circuitry of both company inventory.
• Providing support for legacy PC hardware, and relevant discontinued software. This support also covered IT equipment and software from countries where the support documentation was very limited, or non-existent.
• Troubleshooting on different builds of customised operating systems such as Windows XP Embedded and Linux based operating systems.
• Describing troubleshooting procedure to offsite staff and customers to better conclude on what a PC issue would be, and the next steps to rectify the issue.
• Resourcing technical information and applying this information to bespoke PC systems. Then explaining my work comprehensively to non-technical colleagues and customers of varying technical ability. This includes advice.
• Be a point of knowledge for PC enquiries in the workplace and for our customers.

Bristol, England, United Kingdom

• Provide the technical point of contact for all issues pertaining to the availability, security and performance of all online machines, in both the Production and Development/Test environments.
• Work with development and infrastructure teams, as well as external vendors to determine the root cause of issues and document and implement problem items as part of the Problem Management process.
• Management of the application operating environment including new environment builds, deployment, LTM management, firewall configuration, monitoring, capacity planning, security patching and other configuration.

Aberystwyth, Wales, United Kingdom

• Providing front desk technical support for staff and students of the university, in different university libraries.
• Providing front line technical support for university IT equipment.
• Provided troubleshooting over the telephone and internet to remote and third party users.
• Used remote access to take over customer computers with their permission to look for and identify problems.
• Logged detailed IT tickets for users if resolution could not be found within an appropriate timeframe on a bespoke IT ticketing system.

Aberystwyth, Wales, United Kingdom

• Worked in a team of 5 computer technicians.
• Built, repaired, and replaced computers and IT equipment for University staff and students, as well as external clients both off and on site.
• Identifying hardware and software issues and then troubleshooting the system to find solutions.
• Took apart systems and physically replaced parts.
• Accurately fill out reports, read instructions, and submit all paperwork in a timely fashion.
• Motherboard diagnosis.

Aberystwyth, Wales, United Kingdom

• Freelance IT consultancy for small local businesses.
• Giving in depth tutorials on Microsoft Office Software.
• Internet and network connectivity.
• Advised customers on virus protection, backing up data, and good overall IT practices.