Kenny Phan Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

• Working in new Payment Fintech startup cross-border platform.
• Product review and improvement to internal platform.
• Documentation for internal process included SOP and diagram flow.
• Research to market study about the payment service industry and future improvement trend.
• Coordinate with partner for the payment service collaboration included API integration.
• Team player to support the Product team for new function request and delivery.

Selangor, Malaysia

• Overseeing Financing (Lending) platform performance and online platform health status.
• Manage the Change Request (CR) improvements plan between internal user and vendor.
• Review the timeline and man-days quoted by vendor. Able to reduce cost by reengineering solutions.
• Coordinate with vendor to ensure right function deliverable and on-time delivery.
• Manage the infrastructure, security & compliance matters to support the business operations.
• To provide 2nd level of support for internal users and external customers support ticket.

Selangor, Malaysia

• Evaluate project team processes, anticipating requirements, developing and implementing solutions.
• Leading ongoing reviews of project team processes and developing optimization strategies.
• Managing timeline and workflow for all tasks received in IT/Software development.
• Managing Change Request (CR) projects, developing project plans and monitoring performance.
• Gathering critical information from meetings and producing useful reports.
• Work closely with Sales & Marketing, Business Development and IT Development team to determine the best requirements, designs and visions for the product.

Petaling Jaya Selangor Malaysia

• Strategic Project Coordinator with an ability to build a great rapport with a diverse workforce. Honest, confident and committed to achieving excellence. Qualified in resource management planning, scheduling and vendor.
• Knowledge Process Outsourcing (KPO) to Offshore to support Finance, Insurance industry.
• Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
• Closely collaborated with project members to identify and quickly address problems.
• Investigated and corrected or escalated project problems.
• Performed detailed assessments of risks to determine constraints and develop mitigation strategies.

Kuala Lumpur, Malaysia

• Joined the position under Investment holding company which engages in the provision of management services. It operates through the following segments: Property Investment, Property Management, Property Development.
• Responsible to overseeing and supervising a company's businesses activities.
• Full reporting the business progress to Group CEO.
• Business opportunity review and analyst. Working with different industry to improve Group Business Revenue plan.
• Coordinate with subsidiary team under group businesses included Shopping mall, Plantation and Property Development.
• Corporate exercise with Valuer, Financiers, Bursa Malaysia to fulfill documents requirements.

Selangor, Malaysia

• Co-develop Group Buy portal to implement market trend - online vouchers platform.
• Collaborate with brand marketing and products marketing via online.
• Helped clients develop website portals and eCommerce to promote businesses.
• Developed partnerships with local businesses to transform offline to online marketing strategy.
• Managed marketing campaigns to cultivate brand awareness and drive website traffic.
• Developed and implemented campaigns for email, online advertising, search engines and direct mail.

Selangor, Malaysia

• Role as Business Process Outsourcing IT Manager and direct reporting to CEO.
• In-charge of new service Data Capture process and Document Automation process.
• Involved company new service in Business Process Outsourcing in both corporate and government sector. Implemented and managing Document Capture & Automation solutions and Capture operating division.
• HOD of IT Operations division. Responsible to overview IT Ops division staffs KPI performance, CAPEX budget, ERP integration, ISO compliance and etc.
• Oversaw daily IT team performance to support group business included IT operations, IT infrastructure, IT workflow, IT programming, IT execution tasks And HK International IT projects outsourcing.
• Oversaw development and implementation of improvements to Data Servers, Programming and IT Operations.

• Part of Technology team to support company in getting MSC status.
• Responsible to support company in-house developed system eFLOW, eDOC, eTALK under MSC requirement.
• Involved in Data Printing, Data Manipulation and Data Capture process and Document Management Process.
• Performed system analysis, documentation, testing, implementation and user support for platform transitions.
• Assessed, defined and document scope of projects.
• Resolved or escalated problem tickets to resolve user issues.

Selangor, Malaysia

• Daily IT task involved Data FTP collection, Data Checking and Analyst, Data Manipulation and Data Processing.
• Analyzed and designed relational databases using SQL and MS Access.
• Wrote code on C++ language platform using Prinsoft PReS Software.
• Review programming logic accordingly to client requirement and business rules.
• Involved in project meeting, project tender and project support to different industrial clients.

Bsc In Computing, Computer Software Engineering

Higher Diploma, Computer Software Engineering, Grade B/2Nd Class Upper

Diploma, Computer Engineering