Kenny Ramírez Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

- Develop a deep and technical understanding of the platform and customer use cases tobe able to successfully advise customers on how to accelerate their business andachieve their goals using ActiveCampaign.- Guide customers across multipleindustries, company sizes, and levels of sophistication in their use of the ActiveCampaignsoftware using multiple customer-facing channels (phone, screen sharing, chat, andemail). Typical enquiries can range from account issues, to diagnosing complex softwareissues, to basic marketing and sales strategy advice.- Own the resolution of customer issues from initial contact to completion by monitoringand responding to user-reported issues as well as infrastructure alerts promptly andprofessionally. This may include troubleshooting, issue replication and cross functionalteam collaboration.- Formulate alternative or unique solutions based on best practices for technicalscenarios to help clients achieve their goals and help them to utilize our platform- Proactively identify improvements to the product, isolate and reproduce bugs andotherwise determine high-impact and creative opportunities to enhance the customerexperience.- Engage in closed feedback loop processes with cross-functional teams.- Identify opportunities for potential growth of customer’s services based on their needand collaborate with the appropriate teams to continue the conversation- Partner with development teams to drive stability and operational excellence, produceknowledge base articles, and foster a customer-centric culture of efficiency- Compose thoughtful, personalized responses for a variety of customer requests- Keep on top of the latest news in regards to email marketing, deliverability, and smallbusiness sales and marketing strategies.

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

- Manage queue of cases requested by clients and delegating/assigning them to the optimizers/agents.- Liaise with AMs to set deadlines & goals.- Work as the Product SME to help agents with day-to-day tasks.- Work closely with Quality and Training team to improve processes and identify areas of improvement.- Communicate in a timely matter product updates.

Dublin, Ireland

- Provide optimisation solutions to large and medium customers for Google Ads campaigns within the search, display and videonetworks. - Report performance of current Google ads campaigns and identify optimisation opportunities.- Provide assistance to account leads regarding product specs.

Dublin, Leinster, Ireland

Cognizant is an American multinational corporation that provides IT services, including digital, technology, consulting, and operations services. It is headquartered in Teaneck, New Jersey, United StatesAs MCM I manage and execute the implementation of advertising solutions such as campaigns & ads on Google Ads (Search, Display, Video) for high value advertising customers within the Spanish market.I also provide excellent customer service to Account Leads and assistance regarding product specs related to Google Ads.

Madrid Area, Spain

Recently selected by Bloomberg as one of the 50 most promising startups in the world, Geoblink is a SaaS-based Location Intelligence solution that helps professionals from the retail, real estate, and FMCG industries make informed decisions about their business strategies. It combines traditional and non-traditional advanced analytics techniques over big and small data, together with a rich map-based UI to display multiple types of statistics in a way that is simple to use and easy to understand.Some of the main tasks I performed in Geoblink were: - Reviewing Sales Processes in each of the stages of the sales pipeline and optimizing future strategies.- Market research with the aim of finding future potential clients.- Monitoring and updating the accuracy, completeness, and state of client accounts within Salesforce.

Madrid Area, Spain

Launched in 6 countries in Europe, and open to more than 45 universities, the INSIDE LVMH program allows students from various colleges to deepen their understanding within the luxury industry and work in a disruptive idea in areas such as Brand Management, Design, Supply Chain and Customer Services.

Dublin

Deloitte is one of the "Big Four" accounting firms and the largest professional services network in the world by revenue and number of professionals. Deloitte provides audit, tax, consulting, enterprise risk and financial advisory services with more than 244,400 professionals globally.As a Risk advisory consultant I was involved in the following projects:SOX Review: Valeant Ltd., Allergan Plc., Takeda Ltd., Forest Lab (Pharmaceutical Companies).Service Audit Review ISAE3402 / SSAE 16: Neam Group Ltd. (Asset Management Company/Funds).AML review: Bank of Ireland (Financial Institution).Internal Financial Control and Procedures Review: Construction sector, Irish Public Sector Institutions and health care system.

County Dublin, Ireland

Tommy Hilfiger is an American multinational corporation that designs and manufactures high end apparel for men, women and children, and a wide range of licensed products such as footwear, accessories, fragrances and home furnishings. The company was founded in 1985, and today is sold in department stores and over 1400 free-standing retail stores in 90 countries.Main Responsibilities: Serving Costumers.Dealing with the tills ( Futura Software)Opening and closing tills / Making lodgements.Money mapping of the store.Set up daily planner.Dealing with deliveries.Supervising sales staff.

Caracas, Venezuela

Deloitte is one of the "Big Four" accounting firms and the largest professional services network in the world by revenue and number of professionals. Deloitte provides audit, tax, consulting, enterprise risk and financial advisory services with more than 244,400 professionals globally. In FY 2016, the company earned a record $36.8 billion USD in revenues. As of 2016, Deloitte is the 6th-largest privately owned organization in the United States.Main responsibilities: SOX Testing, Internal Audit.Preparation of flowcharts to represent company’s process.Policy and guidelines review, edition and creation.Main Projects: Avon, Johnson & Johnson, Venezuelan Electoral Council (CNE), Banco Provincial BBVA Banco Bilbao Vizcaya Argentaria and small retail businesses.

Caracas , Venezuela

PricewaterhouseCoopers is a multinational professional services network headquartered in London, United Kingdom. It is the second largest professional services firm in the world, and is one of the Big Four auditors, along with Deloitte, EY and KPMG. Vault Accounting 50 has ranked PwC as the most prestigious accounting firm in the world for seven consecutive years, as well as the top firm to work for in North America for three consecutive years.As an External Auditor Junior, I was responsible for obtaining third party confirmation for balances in the company's in review and performing audit testing.

Caracas, Venezuela

Corpoelec is a fully integrated state power corporation of Venezuela. It was created in 2007 by merging ten state-owned and six private-owned power companies. The president of the company is Hipolito Izquierdo.In Corpoelec I was responsible of preparing revenue reconciliation on most of the bank accounts designated for this purpose. I also helped in the monthly preparation of reports to the management in relation to the margin and variance analysis of the revenue.

Master In Marketing And Sales, Marketing

Major :Marketing and sales management Minor: Project Management

Licenciado En Contaduría Publica, Consultoria