Kenneth Rodriguez Email and Phone Number
Kenneth Rodriguez work email
- Valid
- Valid
- Valid
Kenneth Rodriguez personal email
Kenneth Rodriguez phone numbers
As a Digital Operations Leader with 25 years of experience, I drive operational excellence and innovation. I collaborate with diverse teams, establish performance metrics, and operationalize digital solutions. I lead strategic projects to align with organizational goals. By leading with empathy, supporting my team, and empowering them to deliver results, I foster a motivated and efficient work environment. My commitment to leveraging technology ensures Intelligent Solutions that drive business growth.
-
Us Security And Privacy Operations LeaderAlconFort Worth, Tx, Us -
Intelligent Services Operations LeaderAlcon Oct 2024 - PresentGeneva, Switzerland, ChAs a Digital Operations Leader, I am dedicated to driving operational excellence and fostering innovation within dynamic environments. My role involves partnering with diverse teams to achieve common goals and enhance synergy. I partner with our team to establish and monitor robust performance metrics to ensure continuous improvement and accountability. I transform cutting-edge digital solutions into practical, scalable operations. Additionally, I lead strategic projects from conception through to successful implementation, ensuring alignment with organizational objectives. By leading by example, showing empathy, and empowering my team to deliver outstanding results, I create a motivated and efficient work environment. With a commitment to leveraging technology for operational success, I thrive on creating impactful solutions that drive business growth and efficiency.
-
Us Security And Privacy Operations LeaderAlcon Jun 2022 - Oct 2024Geneva, Switzerland, ChResponsible for supporting customers for all Alcon’s digital medical device products and solutions as it relates to Security and Privacy. This includes responding to customer inquiries, leading investigations, and escalations. In addition providing voice of the customer and other stakeholder’s inputs to product security strategy and planning, and ensure compliance with global Alcon product security process and regulatory standards. Also will collaborate and communicate with various cross-functional teams including Sales/Commercial Teams, Technical Services Teams, Digital Operations, R&D Product Engineering, Global Product Security, Quality, and customers’ IT departments.
-
Eux Global Service ManagerAlcon Jan 2019 - Jun 2022Geneva, Switzerland, Ch
-
Incident Process ManagerNovartis Jun 2014 - Dec 2018Basel, Baselstadt, ChLead the operation management of the Incident Management process. Act as key subject matter expert and single point of contact for the Incident Management Process. Provide guidance and direction to process practitioners and ensure that all activities are carried out as required through the process lifecycle. Ensure all incidents are managed such as to minimise the overall impact upon the organisation and return service to acceptable operations in a timely manner. -
Noc Supervisor AmericasNovartis Sep 2013 - Jun 2014Basel, Baselstadt, ChOne of four geographically diverse Service Managers for the Novartis Operations Center. Responsible for Continuous Service Improvement for a team of 24 resources, onboarding of new services into the NOC, evaluation of team, and establishing Key Performance Indicators and Service Level Agreements. Traveled to India to perform in depth evaluation of new location, and ensure infrastructure was in place to accommodate team. Completed transition of team into Novartis GIS, authored transition template, and performed Business Impact Assessment for the team. Completed full review of team documents to ensure preparation for upcoming departmental audit. Attended monitoring tool workshop to discuss tools used by the team, and determine which tools could be integrated and phased out. Hired, trained, and supervised a local team of five resources to provide coverage for the India staff during relocation efforts.
-
Global Command Center LeadAlcon Laboratories, Inc May 2010 - Sep 2013Supervise and lead a global IT team of 14 resources. Primary responsibilities include interfacing with business management on items impacting the department. Project lead for technical projects and primary escalation point. Created Work Instructions, Standard Operating Procedures, Knowledge Base articles, and training documents for team. Traveled to India and conducted a six week intensive training program for newly hired team. Continue to travel extensively to India to expand training and perform on-site evaluation of team. Performed Interviews and hiring of team, quarterly evaluations, and input into performance reviews conducted by local resource manager. Established Key Performance Indicators and Service Level Agreements for team. Ensure department complies with audit requirements for IGM and SOX requirements. Assist with Major and Critical Event Escalation and coordination with support groups to ensure quick event resolution. Head weekly team meetings to ensure team awareness of upcoming projects and engagement. Project Lead for integration of the Command Center team into Novartis GIS, develop and execute plans to ensure successful transition of team.
-
Data Center Operator / Production Control AnalystAlcon Laboratories, Inc Apr 2005 - Mar 2010Monitor infrastructure and compute across four Global Data Centers using Tivoli Enterprise Console, Messenger Plus, and Orion Enterprise Operations Console. Schedule, create, and monitor jobs and schedules via Control-M and AS400 native job scheduler. Load, initialize, and manage tape media for AS400 and TSM backups. Perform and review AS400 backups using BRMS, assisted with troubleshooting of failed backups. Integral part in the Change Management process by promoting all changes to production environments then completed testing and documenting of changes. One of three shift leads for team and “On Call” resource for escalated issues.
-
Help Desk Field TechnicianAlcon Laboratories, Inc Sep 1999 - Apr 2005Troubleshoot escalated Help Desk tickets via phone and client side support, install hardware and software. Experience with Windows NT 4.0, Windows 2000, Windows XP SP5, and Windows Server 2003. Experience with troubleshooting and repair of HP and Tektronix printers. One of three techs with training to work on regulated systems. Highest call closure rate in group and highest customer satisfaction surveys. Trained junior staff and created knowledge base articles. Provided support for Research and Development, Customer Service, and Executive team. Integral team member in Windows NT to Windows XP migration team.
-
Field TechPerrier Group Of America 1998 - 1999Client side troubleshooting, hardware and software support, primarily Windows 95 environment.
-
Point Of Sale It Tech/ Marketing ClerkPancho'S Mexican Buffet Sep 1996 - Jun 1997Supported Point of Sales systems for all Pancho's restaurants. Provided phone support as well as traveled to restaurants to troubleshoot issues, replace systems, and install new POS devices.
Kenneth Rodriguez Skills
Kenneth Rodriguez Education Details
-
Tarrant County College -
Amon Carter Riverside Hs
-
Tarrant County CollegeBusiness Management
Frequently Asked Questions about Kenneth Rodriguez
What company does Kenneth Rodriguez work for?
Kenneth Rodriguez works for Alcon
What is Kenneth Rodriguez's role at the current company?
Kenneth Rodriguez's current role is US Security and Privacy Operations Leader.
What is Kenneth Rodriguez's email address?
Kenneth Rodriguez's email address is ke****@****tis.com
What is Kenneth Rodriguez's direct phone number?
Kenneth Rodriguez's direct phone number is +181799*****
What schools did Kenneth Rodriguez attend?
Kenneth Rodriguez attended Tarrant County College, Amon Carter Riverside Hs, Tarrant County College.
What are some of Kenneth Rodriguez's interests?
Kenneth Rodriguez has interest in Social Services, Children, Science And Technology, Disaster And Humanitarian Relief, Animal Welfare, Health.
What skills is Kenneth Rodriguez known for?
Kenneth Rodriguez has skills like Data Center, Software Documentation, Integration, Troubleshooting, Vendor Management, Windows Server, Disaster Recovery, It Operations, Help Desk Support, It Service Management, It Management, Business Analysis.
Who are Kenneth Rodriguez's colleagues?
Kenneth Rodriguez's colleagues are Mohamed Taymour, Renata Almeida, Hunter Morgan, German Contreras, Jody Mullins, Beata Jankowska, Atul Thange.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial