Kenny Taber Email & Phone Number

Birmingham, Al, Us

Pelham, Alabama, United States

Manage new client onboarding and software integration processes, ensuring optimal utilization of services. Educate clients on configuration and customization options, empowering them to maximize the value of our solutions. Troubleshoot configuration issues, offering recommendations for resolution and enhanced user experience. Deliver online and in-person customer training sessions, fostering user proficiency and engagement. Conduct regional client site visits as necessary, overseeing installation and user training implementation. Handle incoming customer concerns, and resolve issues to maintain high satisfaction levels. Identify and document software defects and enhancement requests, contributing to ongoing product refinement and innovation. Develop a deep understanding of client personas to deliver tailored solutions and foster lasting customer value. Utilize ticketing systems and documented correspondence to track and optimize client communications. Continuously monitor user integration to pinpoint areas for improvement and refine customer experiences. Collaborate closely with cross-functional teams to develop and fortify product support infrastructure, ensuring excellent service delivery and customer satisfaction.

Homewood, Al

Assisted in managing the relationship with contracted customer service companies alongsideVendor Management team. Monitored, evaluated, and trained business process outsourcing (BPO)Team Leads and Operations Managers to ensure they had the tools necessary to meet specific KPItargets. Oversaw BPO IT issues and documented a playbook with effective solutions, implementingnecessary measures for data security and privacy. Collaborated with Legal and Data Protection teams ensuring BPO communication channels met data loss prevention (DLP) and privacy standards. Implemented an enhanced communication framework with BPOs through implementation offeedback evaluations on BPO processes. Instituted weekly operations meetings specifically designed for BPO management review, enabling timely identification and remediation of issues uncovered during evaluations.

Birmingham, Alabama, United States

Birmingham, Alabama Area

Bachelor'S In Cybersecurity And Information Assurance, Computer And Information Sciences, General

Student at Western Governors University (WGU) pursuing a Bachelor's degree in Cybersecurity and Information Assurance. Dedicated to honing.

Education record

Education record