Keno Reyes Email & Phone Number

Imus, Ph

Philippines

• installs and configures computer hardware, software systems, networks, printers andscanners.• supports for infrastructure/server equipment.• repair/replace equipment as necessary.• involved in testing/implementating of new technology from hardware to software.• analyzes existing computer systems and makes recommendations for upgrades andimprovements.• developes user manuals/KB as well as policies and procedures and safety protocols.• collaborates with other teams/department/vendor in the development of IT systems.• ensures all installations, maintenance and upgrades are carried out on schedule and to clientspecifications.• develops IT plans, IT related policies, ISO-related documentations, procedures and bestpractices, software and network configurations, risk assessments, security incidents handling.

Philippines

• works as part of a cross-functional team to conduct proactive monitoring, remote diagnosticinvestigation and maintenance activities on our Window servers.• provides operations support to wide variety of client organizations and external groups• identify, research, and develops Wintel process improvements and recommendsimplementation.• create, use and maintains resource documentation for reference and troubleshooting problems• works with internal groups to create reports on up time, service levels, server utilization, andother key metrics as directed.• supports ERP applications/ Web applications.• successfully completes training requirements based on career development plan and assists inthe development and training of others.

- Supports VPS under the following server Operating system: Linux (CentOS, Ubuntu.) and Windows (2008 R2, 2012) and virtualization: Hyper-V and Virtuozzo.- Professional service team for server customization/optimization (VPS hardening/Security, VPN, DNS, FTP, SFTP etc.)- Email server troubleshooting/Email configuration for end user support – understanding email issue by checking the DNS configuration, Email bounce back template, Unable to receive and send, able to send but unable to receive vice versa, Missing emails, slow email and email quota and Spamming issue. Guiding customer in setting-up personal emails for POP3/IMAP4 and exchange.- Handle abuse case (Brute force attack/Network Scanning, DDOS Inbound/Outbound, Hacked/Hacking/Malware, High Load, SMTP Spam, Rootkit.)- Domain transfer/Server hosting transfer - Assisting customer in transferring accounts to Softcom by identifying the domain registrar and DNS records for the hosting.- Web hosting services support - Maintaining services such as Apache, MYSQL, PHP and Email server’s such as Qmail and EXIM server.- Software upgrades and OS Installation – Parallels Virtuozzo and Windows Hyper-V - File permission – Changing file permission for both Linux and Windows server.- Control panel administration – Supports WHM and Parallels Plesk control panel for VPS and Customer control panel for Web hosting customer.- Integrations into provided software – Customized platform setup and configuration within a control panel or billing system provided such as Plesk or WHMCS.- Basic website troubleshooting – identifying DNS issue, web application issue, slow load time, if the website requires php update, enabling PHP extensions and permission issue.- VPS root customization – Root level of a VPS including updates to file permission, deletions or modifications, these configurations are supported only to extent of basic website troubleshooting.

Desktop and Laptop disassembly and reassemblyImage rebuilding Windows 7/ windows XPSupports Printers/Scanner management, Handled the print server by using Fuji Xerox software management tool.Supporting Client Through e-mails and through phone call, managing the ticket for every user professionally by using HP Service Management tool.Cabling management/patching(from the production switch going to the patch panel and from patch panel to the i/o ports)Data center physical monitoringManage network accounts to ensure that appropriate levels of network access are allocated and complied with. Maintain Windows 2000 active directory/server infrastructure.I.T asset management, keeping the entire asset up to date on the client side by identifying user’s accountability and using HP ALICE asset management database system. Manage, Support and Maintain audio and video conference facilities and related infrastructure (ISDN, video streaming, video con equipment, Polycom, video projector, video on net, audio con)Support LAN and WAN (Alcanet, Internet/Intranet, RAS, Proxy server, VPN, Notes Mail, Portal etc.). Manage server/network resources by monitoring network traffic/performance during different workflow periods and configure server to provide optimum performance.Develop IT plans, IT related policies, ISO-related documentations, procedures and best practices, software and network configurations, risk assessments, security incidents handling.Manage/maintain data backup of every user’s data files locally and cloud backup using Mobile Information Protection.PABX, Switch router and server hands and eyes support by coordinating to the team concerned.Install and manage HP’s software