 Manage various projects as it relates to supporting and maintaining the SGC NetworkSafelite® SolutionsSafelite Solutions® provides complete claims management solutions for the nation's leading fleet and insurance companies. The company currently serves as a third party administrator of vehicle glass claims for more than 100 insurance and fleet companies, including 19 of the top 30 property and casualty insurance companies. Safelite Solutions® manages a network of nearly 10,500… Show more  Manage various projects as it relates to supporting and maintaining the SGC NetworkSafelite® SolutionsSafelite Solutions® provides complete claims management solutions for the nation's leading fleet and insurance companies. The company currently serves as a third party administrator of vehicle glass claims for more than 100 insurance and fleet companies, including 19 of the top 30 property and casualty insurance companies. Safelite Solutions® manages a network of nearly 10,500 affiliate providers and operates two national contact centers in Columbus, Ohio. Show less

 Consulted with clients in the automotive and insurance industries to provide potential internal process improvements as well as customer satisfaction analysis of their end customers through market research data gathered by our call center Project managed custom client requests through our I.T. department using lifecycle management concepts - examples of projects included creating a web-based reporting application for a top 5 insurance client; an online survey portal; and the creation of… Show more  Consulted with clients in the automotive and insurance industries to provide potential internal process improvements as well as customer satisfaction analysis of their end customers through market research data gathered by our call center Project managed custom client requests through our I.T. department using lifecycle management concepts - examples of projects included creating a web-based reporting application for a top 5 insurance client; an online survey portal; and the creation of a customized market research survey for a top 5 automotive client,  Oversaw department responsible for producing trend summary analysis, employee performance, sales, and other management reports related to customer satisfaction to clients on a regular basis Managed daily workflow and throughput of customer data within our operations department  Worked with the I.T. department to update and maintain internal database applications - mainly SQL and MS Access applications Show less

 Gathered and analyzed market research data to create custom reports for clients Helped in the supervision of call center operations to increase productivity and maintain quality assurance Project managed custom client requests through our I.T. department using lifecycle management concepts

 Managed and serviced active accounts by answering requests and questions Responsible for signing up new clients through different marketing efforts Participated in trade shows to help promote our product and services