Ken Stringer Email & Phone Number

Rincon, Ga, Us

Orangeburg, South Carolina, United States

Beaufort, South Carolina

Myrtle Beach, South Carolina Area

Lexington Park, Md

Oversaw the daily operations of a multi line service and parts departments which included; 15 techs, 4 service consultants, 2 porters, 2 greeters, 1 shuttle driver, 1 service administrator and 4 receptionists /cashiers. I also performed all duties of the Toyota warranty administrator. Designed and coordinated all advertising including direct mail, service reminders and email. • Grew business from 4 techs to 15 techs and increased gross profit from 48K/mo to 203k/mo avg. • Consistently maintained a Customer Satisfaction rating above manufacturer’s requirements.• Designed and oversaw the construction of the Service department as dealer built new facility. Assisted in the design and planning of new Hyundai service department, currently waiting for approval of bids from contractors.Won Toyota’s Service Excellence award 6 years in a row; Toyota’s Team Excellence award 7 years in a row; and Toyota’s Presidents award 6 times.

Performed all duties of service writer for 1st 5 years, achieved all sales goals set, maintained CSI scores above Toyota and company standards, managed a 5 man team of technicians, and trained all new service advisors. Last 4 years I performed all duties of Service Manager including; overseeing 2 appointment coordinators, 1 warranty administrator, 5 service advisors, 28 day time technicians, 1 night shop foreman, and 15 night time used cars technicians. Won Toyota’s Service Excellence award 2 years in a row as Service Manager.

H.S, General Studies

Master Certification

Extensive Training with over 300 credit hours, transcript available upon request