Ken Peterson Email & Phone Number

Austin , Texas, Us

With over 2.5 million users across 40 countries, we are a leading provider of online survey software that allows our users to generate the insights they need to make better business decisions. Our software includes tools for creation, distribution, and analysis of surveys, but also provides a platform for polling, tablet-based mobile research, and data visualization. We have provided reliable and innovative technology to Fortune 100 companies, academic institutions, small businesses, and individual DIY researchers for over ten years. Within QuestionPro CX, Ken will be responsible for bringing top level support, CX background and true business insights to our CX clients along with leading our Enprecis Automotive Experience team in bringing the best customer experience and vehicle quality research to our OEM automotive clients.

Stockholm, Stockholm, Se

Launched Nepa AB flagship brand in the US in the CX space through building the sales team, establishing business development process, setting up the account management group, localizing the Nepa offer for the market and managed all departments and functions in the US organization including full P&L responsibility, Marketing, Sales, Client & Account Management, Finance and HR. Worked collaboratively with Global R&D and Product teams to build product needs for success.

Paris, Fr

Leading operations, project management, IT Management, SaaS Deployment and Analytics team for our US Customer Experience division. Lead relationships with CEM and EFM SaaS providers and support clients in integrating best in class technology with Ipsos CX consulting services for long-term success of client programs. Developed a formal approach and led division strategy to move beyond being just a research practitioner to a vision that included research, strategic consulting and technology integrations. Carried out processes to identify & select technology providers and establish working rules for the sales teams on collaborative engagements, established project management protocols and developed formal training practices for account management and IT integration teams working across these complex client programs

Paris, Fr

Leading operations for our US division including managing multiple P&L's, our internal IT operations and development teams and support of the sales force. Building up best practices in both growth and operational efficiency as a group. Expected to manage all US research and account management operations including P&L oversight for all business units, management of all outsource contracts & relationships, development of sales process, development of both consulting & technology products, supporting all aspects of business development and managing the division’s IT & programming functions

Paris, Fr

Management of Western US Sales & Operations, management of the Bellevue Office location and management of two offsite teams in our East Coast office. Responsible for bottom line P&L for the entire Loyalty West division.

Paris, Fr

Managed a diverse portfolio of customer experience research projects. Responsibilities included recruiting and developing team members, client relationships, sales and budgets. Led business development and management on multiple $1mm+ client accounts in a seller-doer model with full responsibility for account P&L and management of in-sourcing groups. Additional responsibilities included oversight of fieldwork services, IT infrastructure and software development team. Led in developing new fieldwork technologies in IVR and other digital data collection resulting in substantial outsourcing cost savings. Published original research connecting Customer and Employee Experience.

Lead many activities related to Market Research projects specializing in customer satisfaction and loyalty.