Ken Pham Email & Phone Number

Owensboro, Kentucky, United States

- Conducting tests on current products to identify deficiencies and provide timely, constructive feedback to enhance product quality and performance.- Developing and executing meticulous test cases in TestRail to ensure comprehensive coverage and validate product functionality.- Testing mobile (iOS, Android) and web (Windows, macOS) platforms to ensure compatibility, functionality, and reliability across different operating systems and devices.- Performing thorough mobile application testing, including smoke, functional, UI, and regression tests, to ensure functionality and stability across various devices.- Utilizing Chrome DevTools for web testing to ensure optimal website performance.- Executing tests and documenting defects in Jira, monitoring their resolution process until completion.- Performing web testing with Chrome DevTools and validating RESTful API services using Postman and Charles Proxy to bolster application reliability.- Employing SQL queries to retrieve device data from the backend, facilitating streamlined data management processes.

Owensboro, Kentucky, United States

- Engaged by various clients through the uTest platform to ensure the quality and functionality of their software products across different domains- Conducting functional, UI, and regression testing on mobile and web platforms and devices- Documenting test results and reporting bugs through the uTest platform- Identified 50+ critical issues, leading to significant improvements in application stability.

Vietnam

- Applied the Scaled Agile Framework (SAFe) to lead four agile teams comprising 32 members in successfully consulting, implementing, and deploying new systems for an ecosystem of 1,000 pharmacies nationwide.- Collaborated with business owners, product management, agile teams, system and solution architects, the system team, and stakeholders to define project goals, milestones, and deliverables, ensuring alignment with organizational objectives.- Facilitated Scrum events, coached teams on agile principles, and fostered a culture of continuous improvement.- Developed and maintained strong client relationships, resulting in repeat business and referrals.

Vietnam

- Took the role as team lead, drive sub-team with 5 members implementation, and ensure timeline and quality of delivery of tasks.- Conducted thorough code reviews to ensure adherence to coding standards and best practices, resulting in a 25% reduction in production issues.- Reviewed and optimized test cases to improve test coverage and accuracy, increasing test coverage by 20%.- Troubleshot and resolved critical bugs by reproducing issues, analyzing logs, and implementing fixes.

Vietnam

- Implemented and fixed bugs in the system.- Wrote unit test using the white box for Unit Test Framework.- Performed Unit Test and use DotCover to estimate the percent of code coverage.- Designed sequence and activity diagram.