Ken Truong Email & Phone Number

Brentwood, Tennessee, Us

• Generates comprehensive support for a US IDE Clinical Trial with 200+ enrollments for a Vascular Closure Device in assigned institutions across the country, ensuring smooth operations and positive case outcomes. • Directs effective proctoring of procedures, guiding physicians surrounding surgeries in collaboration with and educating Research Coordinators (RCs), schedulers, Lab staff, and post-op care to maintain a patient satisfaction rate above 90%. • Instructs several Top Physician Investigators (PIs) Nationwide on critical deployment steps and considerations of the medical device, emphasizing proper use and anatomical considerations to address any concerns or challenges during the trial.• Investigates critical data for the analysis of device success or failure, contributing to further development of medical device and best practices in compliance with GCP and IRB regulations.• Leverages precise and effective knowledge of the cardiovascular industry, vascular anatomy, endovascular procedures, transfemoral access, and various access closure devices (ACDs) throughout the clinical trial.• Site Management, Proctoring, Clinical Research Management, Clinical Support, Research Coordinator Management, KOL Management

Boston, Massachusetts, Us

• Achieved Rookie of the Year-President's Club, FY22, Clinical Specialist• Finished #2 (of 55+ Territories) in Nation, FY22 in Market Growth and Sales Revenue• Achieved an 140% overall sales-to-plan growth average by exceeding sales target processes and acquiring new business utilizing SPIN and Challenger Sales Methodologies, with excellent patient satisfaction ratings• Developed and maintained over 15 Key Accounts with detailed records and sales data of Vascular Closure Device while ensuring compliant confidentiality and credentialing requirements.• Initiated comprehensive educational in-service trainings/support to numerous stakeholders, physicians, and hospital staff by resolving same day discharge and safe closure techniques.• Simplified Sales Cycle, Clinical Needs, Goals, and constraints with existing and potential accounts to create solutions while collaborating with Sales and Marketing Teams.• Call Points - Electrophysiology, Interventional Cardiology, Vascular Surgery, Interventional Radiology, Interventional Neuroradiology, as well as key clinical hospital and OBL administrators.

Greenville, South Carolina, Us

Raleigh, Nc, Us

• Implemented support for 100+ procedures for Orthopedic Surgeons and Neurosurgeons perioperatively in locating of patient neurology using IONM technology to achieve Customer/Patient Success.• Transformed the standard of care for Spine procedures with technology and innovative processes with hospital staff related to patient's procedure in neurologic testing and operative descriptives.

Wilmington, Nc, Us

• Provided valuable customer education and support of various software applications and network infrastructures, while creating lasting IT solutions to various client issues.• Maintained and developed client and vendor relationships while managing accurate, timely, and professional documentation, resulting in highly satisfied clients and increased business.• Exercised knowledge of diverse Windows Server and Windows Operating Systems, Advanced Hardware and Software, VMWare, Virtual Desktop Servers, Networking methods, and troubleshooting skills to resolve numerous issue tickets.

• Efficiently and accurately troubleshot dynamic customer requests and issues related to laptop/desktop hardware, software, networking, or desired custom builds to the satisfaction of our guests• Ensured reliable network access and adequate performance utilizing basic networking techniques, i.e. command prompt commands, network latency tests, hardware reliability, and router optimization software for various customers on a business, home, or SOHO network• Carefully organized and repaired all devices, from laptops, desktops, virus removals, hardware replacements, and etc. while monitoring tickets regarding customer related issues and transactions• Intuitively managed inventory of entire store with QuickBooks software, while reconciling unallocated accounts from customers for the growth of the company

Tiburon, Ca, Us

• Supporting locally owned businesses with in-store technology, from installing new point-of-sale devices to troubleshooting networks• Contributing an outgoing personality, being prompt and respectful of scheduled arrival times and considerate to customer's needs and requests• Exhibiting passion about the challenge of working on a network "puzzle" and enthusiasm about finding and educating a customer about a simplified solution• Proven independent specialist interested in building and owning business opportunities

• Constructed entire hardwired and wireless network across hotel framework• Implemented new operating technologies and organized trainings for employees to use new programs and systems• Transferred all basic software and hotel management systems from Microsoft PC's to Apple Mac for business development• Analyzed sales and devised marketing strategies to maintain consistent increase in profits• Managed technical assets by designing website and web marketing resulting in an increase in profits by an estimated 65%• Demonstrated outstanding interpersonal skills to create a gratifying customer experience in the local competitive hospitality business

Basking Ridge, Nj, Us

• Ranked Top 10 in Customer Service and Sales out of 2,700 employee service center• Efficiently and effectively resolved various challenging customer issues while focusing on delivering exceptional customer service, providing valuable Verizon experience, and leading in resolutive sales.• Responsible as a critical touch point between Verizon and it’s valued customers with impressive multi-tasking and technical skills to customers for the utmost success and satisfaction of the company and its end users

Orlando, Fl, Us

• Develop deep personal relationships with students at UNCW to mentor, teach biblical principles, and create life giving, life changing environments• Serving together with the Cru at UNCW Staff to strategically plan events and ideas to personally reach students and develop the spiritual lives, via the Gospel• Experience in teamwork, synergy with Student Leaders and Staff to create environments that foster organic community

Wilmington, Nc, Us

• Effectively and promptly resolved IT issues and requests within the bank, helping to complete and ready each user with systems to accomplish departmental goals• Coordinated individualized sessions with personnel to install and exclusively train users in hardware and software use for the utmost success of the bank and end users• Attained valuable technological expertise in remote user software, auditing systems, and networking within the bank, all while creating an organic, relational environment with various departments and bank staff

Bachelor Of Science (Bs), Business Administration And Management/ Management Information Systems

Salesforce.Com

High School Diploma

Cardiac Rhythm Management/Electrophisiology