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@bd.com
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9 phones found area 954 and 419
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Kenrick Brown is listed as Senior IT Support Analyst | PMP | Scrum Master | Conflict Resolution | Passionate about driving successful project outcomes and optimizing process for growth. based in Miami-Fort Lauderdale Area, United States. AeroLeads shows a work email signal at bd.com, phone signal with area code 954, 419, and a matched LinkedIn profile for Kenrick Brown.
Kenrick Brown previously worked as Lead Information Technology Analyst at Hcltech and IT Support Specialist at Costa Coffee Us. Kenrick Brown holds Information Technology Support, Information Technology from University Of Phoenix.
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AeroLeads found 1 current-domain work email signal for Kenrick Brown. Compare company email patterns before reaching out.
Experienced IT professional with 17+ years in the IT industry, including 7+ years in project management and Agile delivery. Proven track record in hardware upgrades, network configuration, technical support, and ticketing systems management. Knowledgeable in applications of Scrum, Waterfall, and Agile methodologies and skilled in developing processes that facilitate continual progress and team achievements. Adapt at developing and implementing an organization's vision, cultivating relationships, and building productive teams. Introduced different scrum patterns such as interrupt buffer, WIP limit, and swarming, which assisted in accommodating new work items that created quick values and accelerated delivery. Achieves outstanding results through effective communication, expectation setting, monitoring, and conflict resolution. Seeking a challenging role to leverage my project management expertise and contribute to organizational growth and success. Motivated, self-driven, ambitious, and determined to accelerate value delivery within the fast-paced work environment. ACHIEVEMENTS 🏅:☛ Employed Agile Methodologies with multiple cross-functional teams to deliver value through incremental delivery.☛ Implemented cost-saving measures by identifying and eliminating inefficiencies in project operations.☛ Identified process gaps and implemented process improvement initiatives.☛ Created working agreements to ensure a conducive environment of trust and openness that fosters self-organizing and self-managing.I possess excellent communication and interpersonal skills; able to nurture productive relationships with stakeholders. I take pride in meeting all standards set for me, but my passion is to deliver service that goes beyond organizational expectations, creating a win-win scenario for everyone involved!I am fully available to contribute with my humble experience as a Scrum Master and Project Manager of projects for companies or organizations that require it, both in person, remotely or hybrid.Please feel free to contact me with any thoughts, comments, or questions about my work—I’m always interested in making new professional acquaintances.
Listed skills include Photoshop, Word, Advertising, Microsoft Office, and 19 others.
A career timeline built from the work history available for this profile.
Noida, Uttar Pradesh, In
Managed and executed project plans, tasks, and timelines for IT projects under the guidance of theProject Manager. Conducted analysis of business requirements and system specifications to recommend efficient ITsolutions. Assisted in developing and maintaining documentation for IT projects, including requirementdocuments, test plans, and user manuals.
Atlanta, Georgia, Us
● Created comprehensive technical documentation, including user manuals and troubleshooting guides, improving knowledge sharing among team members and reducing support response times.● Managed Office 365 accounts, optimizing license utilization and ensuring seamless collaboration across departments.
Tampa, Fl, Us
● Successfully managed and resolved over 1,000 support tickets using the ServiceNow ticketing system, maintaining a 95% customer satisfaction rate.● Seamlessly transitioned the organization from a Remedy ticketing system to ServiceNow, reducing ticket resolution time and improving workflow efficiency.
Franklin Lakes, New Jersey, Us
● Travelled to various HCA hospitals to implement upgrades to Pyxis Medical Dispensing Devices, resulting in improved medication dispensing efficiency and a 15% reduction in medication errors.● Led Windows 7 to Windows 10 upgrade projects, ensuring a seamless transition for over 500 end-users while minimizing operational disruptions.
Stamford , Ct, Us
● Spearheaded SCCM and Altaris imaging processes, improving computer deployment efficiency, and reducing deployment time.● Successfully implemented and managed ServiceNow, resulting in a 30% reduction in incident resolution time and improved IT service delivery.
San Diego, Ca, Us
● Efficiently travelled to various HCA hospitals to implement upgrades to Pyxis Medical Dispensing Devices, resulting in a 15% improvement in medication dispensing efficiency and enhanced patient safety.● Successfully managed and executed Windows 7 to Windows 10 upgrade projects for multiple hospital facilities, ensuring minimal disruption to daily operations while achieving a 100% upgrade completion rate.
Desktop ConfigurationImagingData & Profile MigrationSoftware/Hardware TroubleshootingHelp Desk Active DirectoryNetwork Configuration
Louisville, Ky, Us
Implementation Services• Configured Desktops, Laptops, Printers, Thin Clients, and Handheld computers.• Used technical skills to troubleshoot hardware and software issues for employeesand traveling technicians of Kindred Healthcare, Inc.• Controlled user rights with Active Directory.• Used remote assistance to help end users resolve problems while providing over the phone support.• Helped maintain a database used for cataloging an inventory of all equipment configured and used at over 600 Kindred facilities across the nation.
* Provided technical support to workers in information processing departments.* Executed daily operations of computer technical support issues.* Developed work goals and department projects.* Wrote, designed and produced work orders.* Assigned and coordinated work projects such as converting to new hardware and software.* Designated staff assignments, established work priorities and evaluated cost and timerequirements.* Trained and managed four employees assisting in the tech easy department computerissues and achieved significant improvements in their productivity.* Reviewed completed programs to ensure that goals were met.* Trained employees in resolving software and hardware issues.* Ensured that programs were compatible with other programs already in use.* Evaluated work load and capacity of computer system.* Determined feasibility of expanding and enhancing computer operations.* Successfully managed a four-person team meeting quotas in easy tech sales and resolvingpc/laptop issues.* Made recommendations for improvements in computer system.* Successfully handled data backups, data transfers, OS issues, PC/Laptop Tune Ups,Printer issues, etc.* Reviewed and tested programs written by programmer analyst.* Structured and maintained a good working environment.* Planned, developed, tested and documented computer programs.* Spearheaded exceptional efforts.* Applied knowledge of programming techniques and computer systems.* Sold service protection plans to customers who are very concerned on pc/laptop failuresin the future.* Consulted with user to identify current operating procedures and clarify programobjectives.* Read manuals, periodicals and technical reports to learn ways to develop programs thatmet user requirements.* Restructured and improved desktop pcs and laptops.* Formulated plan outlining steps required to develop program using structured analysisand design.
Us
* Provided technical support to workers in information processing departments.* Executed daily operations of computer technical support issues.* Developed work goals and department projects.* Wrote, designed and produced work orders.* Assigned and coordinated work projects such as converting to new hardware and software.* Designated staff assignments, established work priorities and evaluated cost and timerequirements.* Trained and managed four employees assisting in the tech easy department computerissues and achieved significant improvements in their productivity.* Reviewed completed programs to ensure that goals were met.* Trained employees in resolving software and hardware issues.* Ensured that programs were compatible with other programs already in use.* Evaluated work load and capacity of computer system.* Determined feasibility of expanding and enhancing computer operations.* Successfully managed a four-person team meeting quotas in easy tech sales and resolvingpc/laptop issues.* Made recommendations for improvements in computer system.* Successfully handled data backups, data transfers, OS issues, PC/Laptop Tune Ups,Printer issues, etc.* Reviewed and tested programs written by programmer analyst.* Structured and maintained a good working environment.* Planned, developed, tested and documented computer programs.* Spearheaded exceptional efforts.* Applied knowledge of programming techniques and computer systems.* Sold service protection plans to customers who are very concerned on pc/laptop failuresin the future.* Consulted with user to identify current operating procedures and clarify programobjectives.* Read manuals, periodicals and technical reports to learn ways to develop programs thatmet user requirements.* Restructured and improved desktop pcs and laptops.* Formulated plan outlining steps required to develop program using structured analysisand design.
Framingham, Ma, Us
Computer Support Specialist troubleshoot software and hardware pc issues.
* Managed retail store and supervised employees.* Planned and prepared work schedules, assigning employees to specific tasks.* Coordinated sales promotion activities.* Trained and managed eight employees and achieved significant improvements in theirproductivity.* Ensured compliance of employees with established security, sales and record keepingprocedures and practices.* Locked and secured store.* Executed daily operations of store promotions, customer service, and price pointchanges.* Coordinated sales promotion activities.* Prepared and directed workers preparing merchandise displays and advertising copy.* Supervised employees engaged in sales work, taking of inventories, reconciling cashwith sales receipts, keeping operating records and preparing daily record of transactions.
Quick answers generated from the profile data available on this page.
Kenrick Brown is listed as Senior IT Support Analyst | PMP | Scrum Master | Conflict Resolution | Passionate about driving successful project outcomes and optimizing process for growth..
AeroLeads has found 1 work email signal at @bd.com for Kenrick Brown.
AeroLeads has found 9 phone signal(s) with area code 954, 419 for Kenrick Brown.
Kenrick Brown is based in Miami-Fort Lauderdale Area, United States.
Kenrick Brown has worked for Hcltech, Costa Coffee Us, Kforce Inc, Bd, and Spectrum.
You can use AeroLeads to view verified contact signals for Kenrick Brown, including work email, phone, and LinkedIn data when available.
Kenrick Brown holds Information Technology Support, Information Technology from University Of Phoenix.
Kenrick Brown is listed with skills including Photoshop, Word, Advertising, Microsoft Office, Direct Marketing, Computer Support, Technical Support, and Information Technology Support Specialist.
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