Ken Robinson Email & Phone Number

Mississauga, Ontario, Canada

Toronto, Ontario, Canada

Facilitated product awareness and sales growth between multiple manufacturers and a wide variety of distribution companies selling into multiple industries including health care, education, industrial, janitorial/sanitation, manufacturing, food service and retail. Enthusiastically represented products including matting, hand sanitizer, vacuums, lockers.

Toronto, Canada Area

Planned, organized, and led the timely delivery of projects, equipment installations and ongoing service according to customer pre-established lead times for 45+ National/International Distributors and Manufacturer Key Accounts. Product support included installation of food service, commercial laundry, janitorial dispensing equipment, matting and health.

Vaughan, ON

Single point of contact for customer, vendors, and technicians to ensure execution of projects and ongoing service programs exceed expectations. Coordinated the activities of up to 106 field technicians providing high-quality customer service through managed goals setting, monitored performance, solving customer issues, team training, and meeting targets..

Toronto, ON

Single point of contact for customer, vendors, and technicians to ensure execution of projects and ongoing service programs exceed expectations. Coordinated the activities of up to 106 field technicians providing high-quality customer service through managed goals setting, monitored performance, solving customer issues, team training, and meeting targets..

Vaughan, ON

• Operations Planning Manager (2013-2015)Single point of contact for customer, vendors and technicians to ensure execution of projects and ongoing service programs exceed expectations. Coordination of the activities of.
• Successfully executed 4,200 location project 5 weeks early, under budget by 19.5% for Canada's largest Coffee Restaurant, receiving accolades for superior communication, quality and service.
• Strengthened company's business by leading implementation of proactive part replacement for Key Account during annual maintenance program.
• Achieve reduction of service costs, decreasing response time and increased the ‘fix on first visit’ performance metric by spearheading a material sourcing initiative. Show less

Vaughan, ON

• Field Service Recruiting Manager (2011- 2013)Developed the recruitment process to ensure effective selection techniques through the hiring program, leveraging the internet-based recruitment process influenced by.
• Successfully filled 54 open positions a 234% increase over the previous year.
• Reduced turnover of Technicians by 24% with effective behavior based recruiting and skills evaluation.
• Implementation of Health & Safety and AODA (Accessibility for Ontarians with Disabilities Act) policy and training. Show less

Vaughan, ON

Guided the daily operations with over 20 direct reports and annual sales of over $4M, achieving the highest bottom-line growth within the district. Created inventory replenishment program to eliminate excess products and streamline client delivery process.

Vaughan, ON

Surpassed sales and operation targets with a focus on customer satisfaction, employee training and strategic product sourcing.

Mississauga, ON

Challenged with leading all aspects of sales and operations including full P&L ownership, merchandising, sales, customer service, inventory, personnel, and payroll management.

Mississauga, ON

Cultivated a management team of 22 branch locations, with over 150 employees, and combined sales exceeding $25 million. Designed strategies for product sourcing, merchandising and profitable P&L results.