Kenroy Clarke Email & Phone Number

1243 Islington Ave #200, Etobicoke, On M8X 1Y9

40 Eglinton Ave E Unit 203, Toronto, On M4P 3A2

Jamaica

Accomplishments• Implemented a new backup system using Barracuda’s Backup Server 490 to provide a true off-site replication of company data and removed the need to change backup tapes. • Migrated the company’s primary domain controller from a Windows 2003 physical server to a Windows 2008R2 virtual server which resulting in a 99.8% network uptime.• Migrated 120+ users from the company’s internal email system (Exchange 2003) to Microsoft Office 365, increasing email availability and access by 99.9%.• Reconfigured disk groups in a MD3220i Storage to match a database’s read and write patterns - improving the response time from 10 minutes to 3 minutes for generating reports from the company’s accounting system. • Deployed McAfee Enterprise to increase the protection level of PC in the organization.Responsibilities• Managed the company’s Business Intelligence (BI) and data reporting infrastructure.• Monitored and troubleshoot network performance (throughput and availability). • Assisted technical support team with issues that have been escalated. • Maintained Company data integrity.• Managed the WAN between company partners. • Managed the Information Technology Department.• Generated data for C-Suite decision making.

Jamaica

Accomplishments• Implemented a network that separated the Company’s voice data from server/client data using VLANs. This reduced network traffic and improved the Company’s network speed. • Configured a Hyper-V Cluster to providing a 100% uptime of production servers.• Implemented a virtual private network (VPN) allowing users to stay connected to the network remotely.• Conducted multiple systems upgrades including upgrading the Company’s database server from SQL Server 2005 to 2014 and Microsoft Dynamics GP from 2010 to 2015, allowing the company’s ERP applications to run much faster.• Upgrade 80+ computers from windows 7/8 to Windows 10 with no cost to the company. This saved the company over CAD 74000.• Improved customer satisfaction with the implementation and monitoring of a ticketing system to ensure issues were resolute within service-level agreement (SLA Agreement).• Implemented a public IP reputation and failure monitor which increased the IT Team response time to identify and resolve related issues. • Deployed a Windows Server Update Services (WSUS) which improved computer security with consistent and up-to-date patch levels. Responsibilities• Managed and executed updates/upgrades on the company’s firewall, Intrusion Detection System (IDS), e-mail and anti-spam applications.• Ensured the back up and security of the company’s data (Disaster recovery planning). • Administered the company’s Hyper-V cluster, Storage Area Network (SAN) and Servers. • Developed installation procedures and automated system administration tasks. • Managed the company’s Active Directory and Group Policies to ensure network stability. • Performed routine security updates to servers and network nodes.• Provided user support for employees; resolving all computer-related challenges logged to the help/service desk. • Troubleshoot both hardware and software related issues.

Master Of Science (M.Sc.), Computer Science

Bachelor Of Science (Hons.), Computing & Information Technology, First Class Honours

Associate'S Degree, Computer Studies

Certificate, Computer Studies, Merit