Accomplished, energetic & loyal Sr. General Manger in a fast paced operations environment, with over 25 years experience and success in both 1st and 3rd party collections, full service customer service, and client relationships for both Canadian & US clients. Responsible for up to 800 employees in a multi-site environment generating in excess of 2 million dollars in revenue monthly. Experience managing inbound, outbound and blended environments including the integration of predictive dialing technology. Experience in project management, successfully launching numerous 1st party, long term, client relationships. Responsible for coordinating numerous site expansions, working with inside and outside vendors. Prepared and participated in numerous RFP presentations to prospective clients. Proven leadership in a team environment with excellent oral and written communication skills with all levels of the organization as well as external client contacts. Ability to understand new concepts and requirements and a proven ability to analyze performance data to strategize for continuous improvement.Specialties: Call center management, Customer service, project management, client relationship management, team leadership.