Retained by diverse industry clients to assist in the creation, completion, and implementation of their online presence. Perform technical coding, review and testing, and work closely with client representatives to design and launch internet/intranet sites with company's goals being the focus of the projects.

Leads high-performing, cross-organizational teams in creating and delivering cross-channel customer experiences by applying expert knowledge and understanding in the practice of human-centered design in a data-informed, agile environment. Directly contributes to establishing and achieving customer experience strategic plans that further the organization's vision and responsibilities. Formulates product design strategy recommendations based on analysis of profitability, competitiveness, and sales performance for the product life cycle. Compile, analyze and interpret data to make strategic and tactical recommendations or decisions pertaining to customer experience and sales/product performance. Identifies and manages existing and emerging risks and ensures these risks are effectively identified, measured, monitored, and controlled.* Lead the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights.* Manage multiple teams from inception to implementation, expertly balancing efforts, priorities, and partnerships for each.* Leverage data and customer information and feedback to support experience strategy.* Analyze and evaluate product performance metrics to form recommendations regarding market opportunities, product enhancements, and experience innovations.* Strategic partner to business and technology partners to identify business problems, technical constraints, present strategic ideas, and demonstrate a solution's potential success for highly complex projects.* Facilitate a cross-functional understanding of the problems and potential design solutions using human-centered design sessions and group discussions to achieve actionable outcomes.* Apply customer experience expertise to articulate ideas and solutions using a range of techniques to inspire and compel audiences to align on direction.* Act as a thought leader, inspiring exceptional experience thinking across the enterprise.

Applied expert knowledge and experience in human-centered design to lead high-performing teams through the design lifecycle. Orchestrated the work of cross-functional teams to facilitate the design vision for complex to highly complex Customer and Employee experiences in a human-centered, data-informed, agile environment. Drove continuous organizational improvement and facilitates operational excellence in the planning, execution, and delivery of programs and multi-track project intended to accomplish strategic business goals and objectives.* Managed the execution of design solutions from concept to production release* Accountable for meeting quality targets and achieving program and project milestones.* Monitored project for issues or documented risk and lead risk management by using established project management processes address execution challenges associated with quality, schedule and costs.* Served as an expert to help cross-functional teams remove obstacles and impediments and drives the resolution of customer experience design issues through an understanding of business and design objectives.* Managed design research and contributed to the creation of design solutions by generating ideas and creating design artifacts informed by proficient knowledge in human-centered design process and methodologies.* Directed complex design strategy solutions through appropriate quality and compliance controls and check points.* Directed the development or continuous improvement of design processes, procedures, standards, and guidelines.* Optimized organizational performance in the delivery of business value to customers and employees.

Designed, developed, and maintained learning curriculum based on behalf of the University of Texas Health Science Center's (San Antonio) Masters Nursing Program. Continuously worked to improve the learning programs using an array of creative approaches to help create learning innovation and operational excellence.

Development, design, management, and maintenance of secure web-based applications for Air Force Petroleum Office (AFPET), Defense Energy Support Center (DESC) and Defense Finance and Accounting Service (DFAS). Including Intranet, Extranet, and Internet sites.* Wrote processes, procedures, and performed classroom instruction and hands on training to end-users of web-based applications.* Design, manage and implementation of large-scale Access 2000 and SQL server databases for use within the web services environment. * Project lead on all Windows Server builds, maintenance, administration, and Internet Security Issues for Internet Information Servers (IIS) 4.0, 5.0 and 6.0. 99% uptime achieved. * Network migration team member to Active Directory.* Project Developer/Manager for large-scale database driven web-based application integrating DESC and DFAS fuels accounting processes.