As a highly motivated and driven individual, I have always been passionate about providing exceptional customer service and finding innovative solutions to complex problems. With over 10 years of experience in the customer service industry, I have developed a keen eye for detail and a strong ability to communicate with diverse individuals effectively.My name is Ken and I am based in the Philippines. I am a gaming enthusiast who has a deep understanding of the gaming industry and its ever-evolving landscape. My love for gaming has not only allowed me to stay up-to-date with the latest trends and technologies, but it has also taught me the importance of adaptability and continuous learning.In addition to my passion for gaming, I am also an experienced credit repair specialist. I have worked with a wide range of clients, from individuals to large corporations, to help them improve their credit scores and achieve their financial goals. My attention to detail, analytical skills, and strong problem-solving abilities have enabled me to effectively navigate the complex world of credit repair.With my diverse background and skill set, I am always seeking new challenges and opportunities to grow both personally and professionally. I thrive in dynamic environments and am constantly looking for ways to push the boundaries and exceed expectations.
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Business Executive AssistantCredit AbsoluteNaga, Ph
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Customer Support SpecialistJms Consulting Firm Dec 2023 - Aug 2024Dallas, Texas, United States• Respond to customer inquiries via phone call, SMS and email.• Build a trust relationship for customer account loyalty and engage customers• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure the resolution• Manage new client onboarding• Review credit reports and identify inaccuracies that can be disputed• Generate dispute letter drafts via Credit Repair Cloud -
Case ManagerQuantrics Enterprises Inc. Jun 2021 - Nov 2023Naga, Bicol Region, Philippines• Resolved customer inquiries in a timely manner by utilizing problem-solving skills.• Followed up with customers after resolving their issues to ensure complete satisfaction.• Gathered customer information to ensure accurate responses to inquiries.• Assisted customers with product selection, order placement and payment processing.• Identified and escalated priority issues as needed.• Responded promptly to customer complaints in a professional manner.• Educated customers about products, services and promotions available.• Utilized knowledge base resources to answer questions accurately and efficiently.• Identified opportunities for process improvement initiatives based on customer feedback.• Maintained detailed records of conversations for future reference purposes. -
Chat RepresentativeQuantrics Enterprises Inc. Aug 2019 - Jun 2021Naga, Bicol Region, Philippines• Resolved customer inquiries in a timely manner by utilizing problem-solving skills.• Followed up with customers after resolving their issues to ensure complete satisfaction.• Gathered customer information to ensure accurate responses to inquiries.• Assisted customers with product selection, order placement and payment processing.• Identified and escalated priority issues as needed.• Responded promptly to customer complaints in a professional manner.• Educated customers about products, services and promotions available.• Utilized knowledge base resources to answer questions accurately and efficiently.• Identified opportunities for process improvement initiatives based on customer feedback.• Maintained detailed records of conversations for future reference purposes.
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Credit Repair SpecialistBack On Track Financial Services Dec 2018 - Dec 2020Lawrenceville, Georgia, United States• Used different credit repair strategies based on the customer’s credit profile to improve credit scores and financial standing.• Observed progress of disputes with creditors and updated customers regularly regarding results.• Created monthly progress reports for each client outlining improvements made over time.• Created dispute letters for customers to send to creditors in order to challenge incorrect information on their reports. -
Sales AdministratorWp Tangerine Sep 2017 - Sep 2018California, United States• Handle incoming sales inquiries via email and chat• Conduct follow ups to prospects• Occasional phone calls• Respond to Website Requests and Contact Forms• Consult with support / developers on product specific queries• Tracking all contacts, updating and maintaining Google Sheet reports and database
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Inbound Sales AgentHome Ownership Made Easy, Inc. Jun 2017 - Sep 2017California, United States• Pre-qualifying customers looking for a rent to own home in the US.• Providing details and requirements for the rent to own home application.• Convincing callers to sign up to Credit Repair subscription to be qualified to the rent to own program. -
Back Office - Us Credit RepairLinkup Media Group Of Companies Nov 2016 - Jun 2017New York, New York, United States• Calling each client on the Over Due list and providing updated credit scores to client then instruction on next steps to take to improve credit score.• Adding new clients to database including updated scores retrieved from the Credit Bureaus.• Taking in inbound calls and addressing client’s concerns. -
Internal ReportsSutherland Mar 2015 - Aug 2016Pili, Bicol Region, Philippines• Generated hourly, daily and weekly reports of the program’s running AHT, Absenteeism and Shrinkage.• In charge of updating and maintaining the program and its personnel’s information that involves database extraction to MS Excel and vice versa.• In charge of Scheduling and Anticipated Performance Report plotting. Call Driver reports, and other reports as requested by the Business Director.• QUEUE Monitoring – check calls waiting on all splits and coordinates with Real Time Analysts and Managers for appropriate and suggested course of action (ex: re-skilling, VTOs, Aux Off phone activities needed or not. -
Subject Matter ExpertSutherland Jan 2013 - Mar 2015Pili, Bicol Region, Philippines• Provides real-time support for all consultants.• Conducts huddles regarding product/process updates.• Effectively communicated and provides feedback to team.• Delivers reports on time as requested by management.• Any additional tasks assigned by the Team Manager or Account Manager.
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Escalation (Back Office)Sutherland Sep 2012 - Jan 2013Pili, Bicol Region, Philippines• Handle escalated tickets from customer service agents.• To keep off backlogs to avoid re-escalations and focus on case completion and track completed cases in a timely manner in the case tracking QuickBase.• Adopt effective measures to curb unresolved issues on time through regular follow ups.• Research/Resolve/problematic orders (due to system issues) forwarded from other business unit and work with Operations Manager raising help desk tickets.• Contact and follow up with customers to resolve billing issues.
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Customer Service Sales RepresentativeSutherland Jun 2011 - Sep 2012Pili, Bicol Region, Philippines• Catered to customer inquiries with accurate information regarding products and services.• Answered customer inquiries via phone, email, and chat.• Identified areas of improvement in customer service processes and suggested changes accordingly.• Bring forth excellent customer service to resolve customer complaints in a timely manner.• Tracked orders from start to finish to ensure timely delivery of goods or services.• Supported customers with product selection, ordering, billing, returns, exchanges and technical support.• Identified opportunities for upselling additional products or services based on customer needs.• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
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Technical Support RepresentativeSutherland Dec 2010 - Apr 2011Pili, Bicol Region, Philippines• Provided assistance to customers with installation of new hardware and software applications.• Participated in special projects as assigned by management team.• Established reports on customer complaints and feedback for management review.• Identified potential areas for improvement in existing products or services.• Recommended upgrades or additional features that could enhance user experience.• Utilized remote access tools to connect remotely with customers' systems when necessary.• Analyzed data from customer surveys to identify trends in customer needs and requests.• Diagnosed system errors and implemented solutions to resolve them.• Troubleshot customer inquiries related to software and hardware issues.• Served as first point of contact for incoming technical service calls and emails.• Demonstrated advanced product knowledge to solve customer issues.• Guided customers through step-by-step solutions in a clear and concise manner.
Ken San Juan Education Details
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Philippine Computer Foundation College, Inc.Computer Programming -
Highschool
Frequently Asked Questions about Ken San Juan
What company does Ken San Juan work for?
Ken San Juan works for Credit Absolute
What is Ken San Juan's role at the current company?
Ken San Juan's current role is Business Executive Assistant.
What schools did Ken San Juan attend?
Ken San Juan attended Philippine Computer Foundation College, Inc., Naga College Foundation, Naga City, University Of Nueva Caceres.
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