Ken Roy Craig-Saunders Email & Phone Number

Santa Ana, Ca, Us

Santa Ana, Ca, Us

Remote

My primary role revolves around delivering top-notch customer service across both our Direct-to-Consumer(DTC) and Medical Sales Channels.

Santa Ana, Ca

Currently writing technical articles, blog content that creates interest, educates and boost SEO value. It's my goal to engage readers and promote social interaction.To see my complete online portfolio head over to https://bit.ly/2Wu2P0T

Santa Ana, California, United States

Manage existing customer accounts, answer any questions via phone, email, chat. plan and publish menus for the week. On a daily basis verify and manage all orders, drivers, and restaurants making sure customers get their food safely and in a timely fashion.

Irvine Ca

Provide and maintained highest level of customer support for entire workforce. Managed and prioritized the day to day work necessary to maintain a smooth workflow for end users. Coordinated with users for PC repairs, upgrades and diagnostics. Managed all IT Service requests for desktops, laptops and printers in office. Processed and maintained all on boarding/off-boarding and LOA's in the system. Handled all Inventory tracking and maintenance fo IT gear. Excelled in end-to-end customer support.

Century City Ca

Provides timely, professional support to all Houlihan Lokey employees both domestic and overseas. Identity’s and resolves software, hardware, network and system issues. Provides support for all proprietary and off the shelf software as well as ongoing Blackberry, iOS, Android, WP8 and Citrix support. Updates monitors and resolves any outstanding ePolicy, Zenprise, BES Server or other MDM issues. Provides System and Network admin functions during second shift basic to moderate changes add/removes as well as permissions on users/containers/objects and groups. Handles all escalations as assigned, with follow-up on re-assigned calls. I am the sole Analyst covering the second shift for the entire company worldwide.

Provided level 1-3 support to 120 Seattle City Council, Clerk and Office of City Auditor users. Responded to all technical issues encountered by users Installed and configure all new hardware and software. Documented the installation procedures for all new and existing hardware and software. Researched, documented and reported new and unresolved problems to other team members in regular weekly meetings. Provided orientation and training for all new users on new hardware and software as they came onboard. Organized and conducted regular monthly software application (brown bag) trainings for end users. Maintained and provided backup support to the System Admin for all server software and hardware. Provided setup and breakdown support for all AV equipment as necessary.