Ken Shepard Email & Phone Number

Sacramento, California Area

Sacramento, California Area

Sacramento, California Area

• Operations Manager for the Maintenance and Operations (M&O) team. Responsible for application, systems, and network operations and efficiencies.
• Manage network and web staff; including appointing, training, and evaluating staff.
• Perform budgeting and forecasting tasks for current and planned activities, reduced many areas of the M&O budget by identifying unneeded, unused, and overstated items.
• Streamline operations, applying IT solutions when appropriate.
• Oversee projects from start to finish, ensuring successful outcome by anticipating client needs.
• Manage maintenance, operating efficiency, technical assistance, network upgrades, fixes, migrations, system tuning, security, and system access.

• Led QA test environment and end-user testing teams, supporting the monthly system releases and regulating all aspects of the test environment. Oversaw an annual budget of over $15 million and a staff of 45.
• Built the QA team that managed the setup, creation, and build-out for all of the testing and training environments, leading to significant improvements in quality, availability, and responsiveness.
• Managed a team with an objective that meet all the deadlines for the environments, migrations, builds, and documentation deliverables, all the deliverables were met without a project schedule or deadline impact.
• Effectively interfaced with internal customer development groups, vendors, and executives. Worked efficiently with vendors on requirements, development, testing, and implementation.
• Managed a project to pioneered the QA team’s virtual technology transformation from the ground floor; led the installation and integration of an industry-leading integrated test environment that when completed reduced.

• Supervised newly formed development staff including. Expertise in leading a technical support organization ensuring all systems are operational and meeting SLAs. Oversaw procurement, configuration and implementation of.
• Managed all technical aspects in the Development of a new table application system (CTTAS) which enabled signed customer contracts to be moved into the billing system without any manual intervention.

• Deployed, maintained and monitored a brand new vendor operated billing system for Sprint Wholesale customers, Carrier Transport. Responsible for all table, contract, and customer media functions. Oversaw the validation.
• Developed & executed the contract implementation process, responsible for contract to tables to system setup and verification, resulting in a reduction in time to implement by 70% and errors by 65%.
• Managed the PC and LAN help desk.

Lead Petty Officer, Supply Division. Supervised division in expansive financial, technical, and program management responsibilities for finances and audits. Administered a $1M+ cash budget and managed 15 disbursing division personnel.

Bachelor'S Degree, Business Administration And Management, General

Bachelor Of Science - Bs, Accounting And Finance