Ken Lim Email and Phone Number

Technology Group

Product Support Specialist (Feb 2018 - Present)Supporting the internal teams at Justworks with benefits product knowledge to include: 401(k), short term/long term disability, life insurance, State disability programs, State paid family leave programs, and perks.

- Assisted in the DOL 5500 Audit for 401(k) plan resulting in prompt filing requirements - Co-managed six vendors to facilitate daily operational tasks and prompt resolution times- Assisted product buildout by performing QA and surfacing edge cases before production went live

- Relayed necessary information to vendors for enrollment of ancillary benefits- Assisted in processing medical underwriting to uphold internal SLAs during peak sale season- Reconciled vendor invoices for finance for confirmation of correct payment and collection

• Conduct in-processing, quarterly, and out-processing interviews for 124 Soldiers.• Supervise 8 sponsors and create a support channel for the sponsors and the sponsored Soldiers.• Create a tracking system in order to counsel Soldiers within their contract end date and improve retention rate.

• Conduct training and lead classes on Army Warrior Tasks for new soldiers resulting in passes for all evaluations.• Facilitate an environment for leadership growth resulting in team members’ promotions faster than their peers.• Write performance evaluations for 4 Soldiers annually for promotions and awards.• Diagnose and determine needs for various training needs and develop and implement new training curriculum.

• Organize and develop a live tracking sheet of inventories totaling over $14m resulting in zero loss of equipment.• Coordinate travel and lodging for training events resulting in shorter reimbursement cycle from 1 month to 1 week.• Analyze usage of supplies and arrange a resupply in order to maintain mission readiness.• Develop and implement procedures for issuing and keeping accountability of supplies for 220 Soldiers.• Coordinate training sessions by finding resources and trainers necessary for auxiliary training needs.• Arrange all logistical support for training events for over 200 Soldiers to remain compliant with policies for each FY.

• Formatted and translated about 70 résumés of foreign college students for organizations in the US.• Facilitated and maintained a transparent channel of communication between employers and students.• In-processed and helped assimilate about 30 Korean students to their workplace and place of residence.• Visited various employers to establish communications and performed mock interviews.

• Achieved 120% overall completion rate for compliance questionnaires compared to 40% completion in previous FY.• Created an employee training manual designed to train employees on Self Assessment Questionnaires.• Organized and maintained an updated compliance status tracker for 16,000 merchants.• Analyzed work load and created a new work schedule for the team resulting in 40% increase on task completion.

• Organized merchandise for efficient inventory and tracking• Co-managed a detailed record of merchandise on Microsoft Excel• Coordinated the logistics of shipments to South Korea