Ken Idicula, Mha-Inf Email & Phone Number

Dallas, Texas, Us

ENT Specialty Partners (ESP) is a collaborative physician-led organization dedicated to excellence in patient care.As the 4th largest national ENT network, we are a growing community of ENT physicians and audiologists dedicated to harnessing the power of the best and brightest minds in our specialty. We are stronger TOGETHER.

Partnering with healthcare organizations of every shape and size, my team and I help them achieve their objectives, propelling them forward within their industry. With an exclusive focus on healthcare, we understand the environment our clients operate in as well as the challenges they face every day. TLC Consulting's unique experiences across a wide range of healthcare human-capital issues such as Revenue Operations, Personnel Development, Financial Services, Growth and Strategy, allows us to develop specialized client solutions that are not only proven and effective, but distinctively innovative.

- Senior Director of Operations 2016-2020- Regional Director of Operations 2014-2016At VIVO, I had the opportunity to lead the organization toward operational excellence by providing executive level business development and operations management under the supervision of President and CEO. As well as, I controlled all aspects of purchasing, inventory management, finance management, P&L, accounts receivable, contracting, vendor management, and information systems activities that resulted in high level efficiency. While, streamlining internal business requirements by ensuring all operations complied with corporate quality assurance and federal regulatory compliance.My key contributions are:• Introduced 35 multistate clinics and four multispecialty JV partnerships to explore new markets and distribution networks with high operational excellence.• Exceeded organizational targets by leading national and regional functions.• Ensured business growth and stronger market positioning by integrating four acquisitions in six states.• Successfully launched COVID clinics equating to $3M in EBITDA by fostering robust partnerships with state.• Shepherded the organization to system-wide Joint Commission Accreditation.

Denver, Co, Us

- Group Facility Administrator, DaVita Dialysis North Dallas Centers, TX 2012 - 2014- Facility Administrator, DaVita Dialysis Plano Centers, Plano TX 2012 - 2012 Aiming to attain set goals, I enabled continuous process improvement by managing nursing services and patient care at five chronic hemodialysis facilities, home hemodialysis center, and peritoneal dialysis centers across North Dallas area. As well as, I maintained company's physical assets through financial management, quality assurance, patient care, safety management, teammate satisfaction, quality index scores, and facility maintenance. While, incorporating workforce management to control chronic direct labor cost, medication / inventory management, and facility maintenance costs.My key contributions are:• Improved patient outcome metrics by designing and executing new approaches in collaboration with doctors, nurses, and interdisciplinary teams; successfully exceeding goals set by company.• Increased referrals and treatments resulting in EBITDA by defining each center's budget via theoretical analysis.• Ushered and facilitated clinics towards Medicare certifications, surveys towards the achievement of CMS 5-star ratings.

I lead the evolution of a startup infusion center into a multisite suite operation with specialty pharmacy through the employment of organizational goals, budget, forecasting, and the development of area specific strategies. Oversaw core business and operational functions (e.g., purchasing, human resources, information systems, finance, quality control, and management) under direct supervision of CEO.My key contributions are:• Increased gross profit margins by 76% through SOT and root cause analysis, process management initiatives, and vendor negotiations.• Restructured clinical and pharmacy workflow processes for maximum efficiency and effectiveness.• Negotiated regional private insurance, managed care, and pharmacy contracts for reimbursements averaging 10-12% above market. • Aided organization to achieve Joint Commission Accreditation within 6 months of employment.• Instituted patient tracer criteria, quality improvement, and quality assurance measures that drove class leading outcomes.• Directed the evolution of technical and organizational informatics solutions from concept through execution, constantly managing the needs of the organization, the clinical team, and the patients.

Company Summary: Integrated and highly personalized care implementation utilizing comprehensive chiropractic techniques, physical therapy, and medical solutions for pain in the back, neck, shoulders, hips and legs as well as nutritional therapy promoting overall body wellness.Key Accomplishments• Organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency• Planned and implemented office systems, equipment procurement, advertising, marketing, billing, and accounting • Established networks with insurance agencies, Chamber of Commerce, attorneys, local organizations, and community groups• Supervised personnel and trained new hire on office practices • Introduced work processes that improved efficiency in activities and work productivity

Company Summary: A full service adult and pediatric hospital, with separate adult and pediatric emergency rooms, outpatient centers and a psychiatric hospital that is recognized for excellence in patient care and has received numerous awards including the Joint Commission’s highest honor bestowed to hospitals in the United States.Key Accomplishments• Top patient access representative in the Emergency Department, promoted to team lead in three months• Collected co-pays, insurance, financial information, and payments from patient or patient’s representative meeting monthly collection goals. • Collecting data for reports, reviewing charts for quality assurance and accuracy, while providing strategic measures for improvement• Managing and leading coworkers, whereas cooperatively working with management to ensure departmental goals are met • Assisted in the implementation of FOS within the Meditech system• Upper Management Intern trained in hospital operations under the Chief Financial Officer and Patient Access Director

Company Summary: One of Texas’ leading Healthcare Staffing and Management Services Company providing access to the best workforce solutions and staffing resources available for an organization to effectively manage their staff and achieve financial, operational and clinical goals.Key Accomplishments• Established and implemented contracts with Doctor’s offices, nursing homes, and hospitals to provide employees with job placement• Recruited exemplary candidates for position openings• Payroll and Account Management

Company Summary: A national leader in healthcare provision and one of the largest PBMs with net revenue of approximately $37 billion (including approximately $5.8 billion of retail copayments) in 2006, specializing in rare and/or chronic conditions and their treatment, providing comprehensive prescription benefit management services to over 2,000 health plans, including corporations, managed care organizations, insurance companies, unions and government entitiesKey Accomplishments• Restructured team workflow to establish efficiency and conflict resolution• Ran productivity and QA reports to ensure employee productivity and accuracy standards are met.• Advised patients about their medications and established patient/pharmacy relationships between new patients• Trained and coached employees • Maintained and developed safety strategies and requirements set by The Joint Commission and OSHA

Excecutive Leadership For Healthcare Professionals

Masters, Health Care Administration/Informatics

Bachelor Of Science, Neuroscience