Ken Stirneman Email & Phone Number

United States

-Maintained an extremely high customer service rating of 4.98 out of 5 for over 3,500 grocery deliveries-Built loyal clientele by providing accurate, quick service under tight deadlines-Identified items out of stock, and communicated with clients to come up with best replacement products to satisfy needs -Received and processed client orders through iOS.

Greater Chicago Area

-Effectively qualified clients and provided customized solutions by understanding their needs and assessing financial risks-Recognized for successfully selling 15 policies within the first 3 months of employment-Developed and maintained long-term relationships with clients that resulted in multiple referrals-Collaborated with the team on joint selling.

Lake In The Hills, Illinois

-Led a team of 20 to continually achieve and surpass established goals, sales, profitability, and cash flow objectives-Communicated daily with insurance companies to ensure timely processing of claims -Reviewed and negotiated all major contracts and corporate commitments with external vendors to save on costs-Educated patients on insurance coverage details.

Carpentersville, IL

-Trained new employees on company standards, policies, and essential skills to be successful-Implemented new standard operating procedures that significantly reduced the number of errors on orders and increased profits-Organized all culinary aspects for presentations of luncheons and dinners for external events -Prioritized, managed, and successfully met.

-Analyzed and translated global customer satisfaction surveys in multiple different languages-Designed custom reports on data using V-lookups and Pivot Tables in Excel-Presented summary of findings and recommendations for process improvements to executive-level decision makers

Master’S Degree, Business Administration And Management, General, 4.0 Gpa

Bachelor Of Applied Science (Basc), Finance, General

Education record