Ken Sze Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts

Boston, Massachusetts

• Help drive industry challenges that the customer's facing in successfully migrating and/or performing disaster recovery to the public clouds such as Google Cloud Platform, Amazon Web Services, and Azure.
• Qualifies the most complex sales opportunities in the terms of customer’s technical requirements, competitions, decision-making process, and funding.
• Develop, present, and deliver high impact demonstrations of CloudEndure’s solutions on a daily basis and coordinate/facilitate all presales and post-sales activities.
• Responsible for the competence of CloudEndure technology and solutions to successfully migrate and provide disaster recovery to public cloud providers (GCP, AWS, and Azure).
• Clearly articulate the benefits of using public clouds and utilizing CloudEndure’s migration and disaster recovery to not only reduce infrastructure cost but reduce vendor lock-in.
• Act as liaison between customer, sales, support, and engineering to escalate complex sales opportunities.

Greater Boston Area

• Responsible for the competence of Huawei storage solution, leading storage or backup solution design in the cloud, Big Data, IoT, AI, or third platform applications.
• Leading the innovation activities for the storage/backup solution, identifying the storage or backup requirements for cloud, big data, database, IoT, AI, video applications.
• Understanding key technological breakthroughs in storage/backup solution domain to start key technology projects by working closely with the customers and engineering.
• Actively participate the go-to-market work in Western Europe, the United States,and other key-value customers by clarify the requirements and solution with CTO/CIO; as well as discuss cutting-edge technology and trends.

Hopkinton, MA

• Provide technical expertise in the global pre-sales qualification and solution design assistance.
• Responsible for the evaluation of designs and/or consultative review of existing architectures for high profile accounts in technical architectural design, strategies, and plans that will be delivered in the engagement.
• Leverages relationships to facilitate knowledge transfer to presales teams, customers, engineering, and delivery teams.
• Participate in PMT, PLMT, and BMT meetings and provide feedback from field use cases throughBRDC qualifier submissions. While providing knowledge transfer to presales team of upcomingfeatures of EMC backup recovery.
• Drive presales efficiency by providing solution design guidance and repeatable solutions in the form of both custom and reference architectures.
• Leverages the latest EMC backup recovery products and competitive product knowledge in solution designs and qualification activities.

• Provide customer service for a combination of backup and recovery and archive products, including EMC Data Domain storage system and EMC Avamar and NetWorker software and system.
• Troubleshoot multiple client issues such as: Avamar Extended Retention (tape-out), Oracle, AIX, NDMP.
• Participate in the creation and maintenance of eService applications such as: chat, knowledge base content, Support Forums, etc. Regularly submits content to the knowledge database.
• Responsible for sharing all acquired knowledge concerning problem resolutions; leads efforts in facilitating problem re-creation and failure analysis systems-level issues.
• Act as a remote customer advocate to champion specific customer needs for code currency, reporting and product knowledge in collaboration with field teams. Understands and leverages technical communication structure.
• Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases.

• Provided technical and customer support while driving revenues and meet monthly quotas
• Work with team members to support successful sales
• Build relationships with customers for future

• Manage desktop/laptop creation and deployment images for multiple sites using Ghost/Acronis
• Active Directory/Exchange management for adding, deleting, and modifying users information
• Update and create IT asset site inventory sheet and provide budget analysis of previous years of purchase
• Created network diagram of company’s network infrastructure to troubleshoot network traffic congestion
• Work with other functions of the business to phase out old equipment and replace with new
• Manage firewall security, PGP encryption for laptop deployments, and maintenance of desktop/laptop images

• Manage desktop/laptop creation and deployment for new users
• Performed domain wide user administration tasks related to move, add, change, and delete
• Administered Blackberry Enterprise Server deployment including performance tuning, problem resolution and user provisioning,
• Performed network operations processes such as IT ticketing system, daily/weekly/monthly checklists
• Provided all levels of desktop support and creation of IT support documentation

• Manage desktop/laptop creation and deployment images for multiple sites using Ghost/Acronis
• Performed domain wide user administration tasks related to move, add, change, and delete
• Administered Blackberry Enterprise Server deployment including performance tuning, problem resolution and user provisioning,
• Performed network operations processes such as IT ticketing system, daily/weekly/monthly checklists
• Provided all levels of desktop support and creation of IT support documentation
• Administered SQL Server / ArcServer nightly backup and restores

• Complete project administrative activates for project managers
• Updated project budgeting spreadsheet to reflect current plan
• Performed data analysis on IS request and priority process
• Contributed with the project plan created in Microsoft Project for team members to review
• Worked with different team members and communicated across different departments

Handled daily office tasks, scheduling, and creating memos