Kent Chan Email and Phone Number
Kent Chan work email
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Kent Chan personal email
Kent Chan is a IT Helpdesk Specialist at IBM Malaysia at IBM Malaysia. He possess expertise in technical support, microsoft office, customer service, call centers, sales and 5 more skills. He is proficient in English, Malay and Cantonese.
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It Service Desk Analyst (Global Service Desk - Level 1)Ibm Malaysia Jun 2014 - PresentIbm MalaysiaIBM ASEAN Regional Contact Center (Global Process Services - Service Desk Delivery)Position:IT Helpdesk Specialist - Global Service Desk Level 1 - Received user inbound call and make outbound call to user for maintained positive customer service satisfaction and assist user to solve IT problem with clear guide line.- Provide Mandarin, Cantonese & English language with IT incident management support for Dow Chemical & Ecolab company users based on China, Taiwan, Macau, Hong Kong, Singapore & Malaysia region.- Assist Subject Matter Expert (SME) and Senior IT Service Desk Analyst (Level 1.5) to follow another service desk pending cases and routed ticket to proper resolver group.- Work as a bridge between user and resolver group like Level 2, Level 3, Server team, Network Team, Backup Team and Project Team .etc- Sharing IT solution, process information and customer service skills for newbie.- Attend IT refreshment training provide by Senior IT Service Desk Analyst (Level 1.5) or Subject Matter Expert (SME).- Attend Pool 5 Monthly Online Training Course (X 1) and Account Weekly Quiz (X 4) every month.
Kent Chan Skills
Kent Chan Education Details
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3C Products Maintenance & Techniques
Frequently Asked Questions about Kent Chan
What company does Kent Chan work for?
Kent Chan works for Ibm Malaysia
What is Kent Chan's role at the current company?
Kent Chan's current role is IT Helpdesk Specialist at IBM Malaysia.
What is Kent Chan's email address?
Kent Chan's email address is kc****@****ibm.com
What schools did Kent Chan attend?
Kent Chan attended Mingdao University.
What skills is Kent Chan known for?
Kent Chan has skills like Technical Support, Microsoft Office, Customer Service, Call Centers, Sales, Analysis, Management, Windows Xp, Windows 7, Windows 8.
Who are Kent Chan's colleagues?
Kent Chan's colleagues are Suneel Edamakanti, Angelique Trenson, Donnah Lee, Abhijit Mohire, Scott Williamson, Sandeep Ved, Don Carr.
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