Vice President of Clinical Operations responsible for Starkey Hearings Center For Excellence and day-to-day clinical activities including direct oversight of Remote Care, TeleHear, Retail Insurance & 3rd Party Payers, Workshop Teams, Education & Training, and Patient Journey Innovation for Starkey Hearing Technologies retail locations.

Global Director of Clinical Operations responsible for day-to-day clinical activities including direct oversight of Remote Care, TeleHear, Retail Insurance & 3rd Party Payers, Education & Training, and Patient Journey Innovation for Starkey Hearing Technologies retail locations.

Director of Clinical Operations responsible for day-to-day clinical activities including direct oversight of TeleHear, Retail Insurance & 3rd Party Payers, Education & Training, and Patient Journey Innovation for Starkey Hearing Technologies U.S. based retail locations, Starkey HearCare.

Top ranked medical clinics throughout the country examine patients with teams of physicians who collaborate to give patients a proper diagnosis and treatment plan. TeleHear allows you to get the best treatment and rehabilitation plan from a team of hearing healthcare providers who are nationally accredited, have years of experience, and come highly recommended from their past patients. You get to see your local state licensed hearing healthcare provider in addition to our national experts who will collaborate to provide you with a diagnosis and prescribe the treatment to overcome your hearing deficit. Working as a team, we have been able to solve longstanding hearing issues that patients were forced to suffer with for many years because the treatment they tried in the past did not work. Countless patients who enjoyed their TeleHear consults now hear AND understand the voices of their friends and loved ones because they were given the proper diagnosis and treatment. Better yet, in today’s struggling economy, we do this at price points lower than we have ever offered in the past. TeleHear simply offers you access to the best providers, top-of-the-line treatment options, at a price point never offered before.

Manager of over 35 staff including Audiologist, Hearing Aid Specialists, and support personnel; Manage day-to-day business activities including: payments, accounts receivable, inventory, and banking deposits; Manage and sit on National Committee Panel for insurance: Negotiate new contracts and fee schedules, determine superbills and train staff on appropriate coding and billing guidelines to abide by all local and federal laws, monitor reimbursements and invoicing for deductibles / co-insurance; Manage acquisition and retention marketing, design and layout the advertisements, developed social media marketing including facebook and twitter, developed a patient referral program, implemented a physician referral program, workshop closer/open house rep to increase new patient acquisition, conducted consumer based lunch n learns to promote our practice and increase referrals; Handle consumer concerns; Scout and negotiate new locations, Provide coaching for providers.

Inside/outside sales representative; Business and marketing advising; Counseling and training techniques; Office efficiencies.

Comprehensive audiologic testing for pediatrics and adults; Pediatric and adult hearing aid fittings; Hearing aid repairs and modifications; Neonatal hearing screening follow-up; Otoacoustic emissions; Auditory brainstem response; Sedated auditory brainstem response; Electrocochleography; Electronystagmography; Canalith repositioning procedures; Cerumen management; High pace clinics; Outreach clinics