Oversee State revenue and profitability.Project Manage the build of three branded websites for the groups largest brands.Account Manage all client accounts that are based in N.S.W.Strategise and implement plans for growth and new business opportunities in N.S.W. Lead a team of many employees and dozens of contractors & chauffeurs to carry out business objectives and the company mission, whilst maintaining our core values and ISO Quality Accreditation.

Strategic & Business Advisory role to Fit Rewards - a start up in the fitness tech space.

Recruitment, full training, and development of 25-35 member team comprising Customer Service Officers, Valet Drivers and Duty ManagersEnsuring sales targets are met on a weekly and monthly basisProduction of procedural documentation in compliance with AS/NZS ISO 9001:2008 standardsOverseeing entire sites compliance with QMS and subsidiary documentation.Management and development of relationships with numerous Qantas departments and Brisbane Airport authoritiesManaging all customer complaints and comments, with a focus on service recoveryStrategic overview and planning ahead to maximize revenue, limit costs and increase profitsMonitor external business drivers and plan for optimization of possibilities, and limitations of any negative impactsCreation and maintenance of statistical and financial data for use by senior management teamAssistance in the setting of financial targets, budgets, occupancy targets and all KPI’sAttendance at Annual General Review Meeting to dictate direction of company for forthcoming financial year.

Source, develop and monitor new business opportunities through various channelsRecruitment, full training, and development of large team.Ensuring sales targets were met on a weekly, monthly and annual basis.Management of entire day and night reception function, as well as full reservations and revenue functionsContracting room/bed rates, and allocation/free-sale with more than 100 major agents & clientsManagement of listings, rates and availability on more than 50 websitesManaging all customer complaints and comments, with a focus on positive outcomesAttending conferences, trade shows and b2b workshopsStrategic overview and planning ahead to maximize revenue, limit costs and increase profitsMonitor external business drivers and plan for optimization of thesePromotion and marketing of hostel via various channels including web, flyers, social networking sites, and co-operative partnershipsCreation and maintenance of statistical and financial data for use by other departments, senior management and the board of directorsAssistance in the setting of financial targets, budgets and occupancy targetsEnsuring accounts receivables ledgers balanced and overdue monies were collected from agentsDuty Management of building up to five days a week of 75 staff