Kent Ketter Email & Phone Number

Kirkland, Wa, Us

Redmond, Washington, United States

Seattle, Washington, United States

Seattle, Washington

• Managed daily delivery of code changes for Shopify, BigCommerce, Magento, and WooCommerce platforms via Slack/Atlassian ticketing and weekly Sprint planning, servicing clients with $10-$20M in annual sales.• Implemented an agile-focused deployment pipeline that emphasized small deployment changes with clearly defined front-end and eCommerce functionality testing steps.• Integrated ShipperHQ, Brightpearl, and Addrexx eCommerce applications and services by making code updates to website theme files and applications for Shopify and BigCommerce.• Achieved a 99% uptime on all clients and reduced deployment time from two hours to 30 min.• Reduced redeployment tickets by ~25% after first assignment, six months after new deployment system.• Modified testing documentation process, reducing labor hours by 20% and time spent on client feedback/communication by 5-10%.• Led development/testing team via daily standups and bug review to drive testing efforts for all projects; reviewed 200+ front and back-end issues per project.• Developed testing processes using Bugherd and other lift tools to allow for client usage.• Led Google Analytics tool implementation to enable visibility on website usage and sales data.

Seattle, Washington, United States

• CEVBillRunLambda: Managed a portion of customer bill run data in dynamoDB and sent notifications with AWS SQS per user requirements; Performed unit testing to ensure operability in global regions using Python, Java, and AWS Lambda.• Created team-specific onboarding documents for bill run procedural issue reporting and code review processes.• Maintained pipelines with continuous deployment and >90% unit test coverage using boto, moto testing packages.• Maintained issue reporting artifacts as acting ScrumMaster.

Greater Seattle Area

• Developed customer onboarding experience for technical baseball training software.• Managed JIRA system with 10-20 tickets a day for new features requested by training staff and reporting issues back to dev team.• Developed reporting for proprietary athlete tracking software and implemented improvements to decrease feature testing time.• Led Scrum boards for eCommerce, marketing, and athlete screening teams and implemented planning process improvements to reduce task points assigned; measured a ~30% reduction in labor hours per task point after three months of process changes.• Led feature testing team and produced weekly usage reporting system for Driveline TRAQ, an athlete training tracking system with wearable biometric device integration.

Bloomington, Indiana Area

Greater Minneapolis-St. Paul Area

United States