Kent Lefner Email & Phone Number

Chicago, Il, Us

I help companies transform faster, using leading modern approaches to change inspired by Agile, Lean Startup, Change Management, and Design Thinking.

Aventura, Florida, Us

Bangalore, In

Key responsibilities include executive consulting services P&L management, business development and delivery oversight of the US healthcare portfolio. I serve as the US health insurance leader driving sales and delivery for IT strategy and business performance management, complex Project and Program Management, PMO development and maturity, digital transformation excellence, and engagement turnaround.Key Project Achievements:• Six months to first release after turning around a 4-year old failing digital transformation program to implement Salesforce to reduce end to end cycle time for sales and Large Group client implementation by 50 days (50%) for a large US insurer.• Led transformation program readiness and Value Management Organization solution development.

Paris, France, Fr

Hired as US Business Information Management for Insurance Leader focused on data analytics. Responsible for sales and delivery of BI services to executive insurance clients using a global delivery model. Provided strategy advice to C-suite and executive leaders to drive business value through analytics enabled through IoT, digital, moble and effective governance.Was later asked to drive Insurance Center of Excellence and Go-to-Market development / operation and P&L responsibility for health insurance clients. Key responsibilities include operations oversight, engagement opportunity and client relationship development, project delivery oversight and quality and leadership team development. I serve as a recognized SME for information analytics strategy, process transformation, complex Project and Program Management, and engagement turnaround. Focus has been P&C and Health insurance.Selected Key Achievements:• Created and led a PMO that successfully completed 89% of funded projects and acquired and trained over 100 project professionals in its first year of operation ($300M budget).• $200M in annual compliance fines prevented by transforming the end to end enterprise product management process and technology for a large US insurer using Pega technology.• $150M annual spend reduction by deploying process and technology to transform legacy document management systems.• 25% production time improvement in four months by using Six Sigma and project management techniques to recover a failing document production outsourced operation producing millions of benefit booklets for a large US insurer.• 42% speed to market and $10M annual spend reduction by overseeing a Business Process Outsourced (BPO) document production operation.• Zero defects detected in UAT and production for a contract and document migration program for a US health payer documentation transformation initiative. • Applied a Project Management COE for a multi-state health insurance company.

London, Gb

Revenue and profit accountable with key responsibilities in IT Advisory and Governance, Risk, and Compliance Management account management, opportunity development, delivery oversight and quality and internal resource and asset development. Key clients served were Allstate, Freddie Mac, HSBC, Northwestern Mutual life, PNC Bank, QBE, Zurich Financial Services, Boeing, Caterpillar, Motorola, Rockwell, and RR Donnelley. Last role was as Program Director for a large scale claims systems and data transformation at a London based insurance carrier.• 400% reduction in sales prep cycle time by introductions project management and Six Sigma techniques to drive process optimization.• Program Director for claims transformation and Guidewire ClaimCenter Agile methodology based systems implementation program for a large UK-based insurance carrier in London for Casualty, Motor, Property, Marine and other lines. Follow-on work of $6M. Follow the sun model with 22 hours per day operational development with over 120 employees across three continents.• Led an M&A PMO that successfully completed 100% of post transaction integration IT initiatives in 12 months.• Successful completion of large-scale post acquisition IT integration; client received internal board of director’s award for excellence.• Zero audit findings after preparing a large US bank for Sarbanes-Oxley external audit review.

Chicago, Illinois, Us

Ensure full delivery of all internet-based consumer-facing technology initiatives for a US credit-reporting agency that maintains consumer credit information.Led company technology vision and strategy, budget and operations with emphasis on protecting consumer data and reliable and accurate system processing. Accountable for the technology business case, benefits design, budgeting, charter, recruiting, vendor management, and portfolio management.Served as company liaison to Legal and Compliance and central IT. Supported two acquisitions and multiple partnerships. Supported patent defense resulting in full ability to compete for credit-based online authentication system. Acquired patent based on new credit data-based method.Key Achievements:• Introduced a Project Management Office COE founded on CMMi principles delivering six significant new online consumer credit products in first 10 months.• Designed and operated company first Project Management Office (PMO) with a focus on measurable business value creation through talent and process management.• Supported product development strategies delivering revenue in excess of $60MM in first three years of operation.• Introduced SOA based enterprise architecture with top management support. Was able to maintain tight alignment between business and IT initiatives through web-services supporting business processes.• Acquired a patent for a credit-based monitoring service.

Facilitated process-oriented IT planning and go-to-market strategy and execution for Irish Life of North America to analyze consumer insurance, mortgage and investment needs in support of intermediary product offers and servicing.

Chicago, Illinois, Us

Project Manager for all e-commerce projects and activities for CNA Commercial Insurance, including developing and implementing claims management and agency marketing & sales, workflow and customer service. Designed and built the company first online identity and access management system for agents.Responsible for coordination of strategic architecture development and implementation to ten development teams enabling meaningful interoperability across applications and data and provided consolidated interface to all other eCommerce teams within CNA.

Hyderabad, Telangana, In

ProsoftTraining is an Information and Communication (ICT) certification and curriculum provider allowing employers and individuals to assess, develop and validate ICT skills.Delivered customized instructor-led PC applications and Internet training to corporate end-users, system engineers and developers on such system development topics as Java, Java Script, SQL and HTML.

I wore many hats responsible for the introduction of automated proposal generation and insurance coverage proposal evaluation analysis tools.

Omaha, Ne, Us

Responsible for marketing and servicing of full group employee benefits portfolio including medical, life, dental, disability and special risk products. Responsible for portfolio in excess of $4 million.Prior role involved providing software application training and marketing technical support to sales representatives.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Ms, Computer Science

Ba, Psychology