As the Strategic Industry Expert for Key Market Consulting, advised clients on service industry and market insights to drive opportunities for sales growth and operational efficiencies on Financial Systems and Operations, Revenue Assurance, Fraud Management, Credit, Collections, and Cash Flow efficiencies. Additionally, helped refine marketing approaches to increase the propensity of sales success.

Expanded Finance Shared Services organization with risk management responsibilities for customers, employees, and vendors. Customer focus included Customer Payments, Fraud Management, Legal Demand Center; Employee focus included Payroll, Sales Commissions and Workers Compensation (WC), General Liability (GL), and Risk Management. Vendor focus on Accounts Payable (AP) and Sales Commissions. Advanced Risk Management, Payroll, AP, Sales Commissions, and Legal Response Center. Leading Global organization of 2,000 diverse operations professionals with $200M operating budget.

Led Fraud Management for wireless, wireline, and video platforms executing preventative strategies and partnerships with Sales/Service, Data Ops, and IT. Led Remittance Processing for $160B Consumer and Business operations. Launched the strategy for payment systems, payment cards, ACH and business wire transactions, cost efficiencies, customer experience, and digital conversion. Finance Transformation including M&A synergy tracking, capital budgeting, cost consolidation, compliance controls / audit management, continuity planning, and labor contingency for the DIRECTV integration.

Successfully planned and executed cross-functional Finance Operations (Credit, Billing, Revenue Assurance, and Collections) and Customer Service teams as the Finance M&A leader to integrate DIRECTV and AT&T operations into combined teams of 100+ colleagues, attorneys, and consultants after the merger.

Led the Finance Operations for DIRECTV / AT&T integration during the merger. Credit, Fraud, Collections, Revenue Assurance, and Customer Payments strategy, streamlining the customer lifecycle, risk prevention, and mitigation. Instituted organizational change of siloed credit scoring, customer payments, and collections functions into a holistic approach by centralizing business analysis for customer risk management.

Created and led Anti-Piracy and Fraud Management operations to prevent illegal theft of service. Co-managed litigation efforts against pirates in partnership with Legal Dept, recovering up to $60M in lost revenues per year.

Managed manufacturing (OEM) relationships with set top box and dish providers for procurement / distribution to supply chain end points. Designed and sourced outdoor dish products for integration with set top box supply chains.

Senior Accountant – Finance & Accounting Department of DIRECTV