Kent Pearson Email & Phone Number

Burlington, North Carolina, US

New York, NY, US

• As Director of Monitoring Engineering, my responsibilities include:
• Strategic and technical ownership of Infrastructure Monitoring, Application Performance Management (including synthetic transaction and URL monitoring), Event Management, and the enterprise Log and Data Analytics.
• Alignment of core monitoring services to MetLife’s AIOps framework
• Development and leadership of a high performing team of deep subject matter experts
• Vendor selection and project leadership for major platform changes or migrations
• Coordination and support of monitoring services in collaboration with both matrix counterparts and strategic stakeholders in Application Development, Cybersecurity, and operational organizations

Göteborg, SE

• As manager of the Common Infrastructure Services BSM team, I guided the function and team through organizational change and product replacement while maintaining a high level of engagement. I transitioned the team to a.
• Responsible for the operations and technical support of products in production, ensuring that SLS/OLSs, SLAs/OLAs, and cost targets are met and security policies adhered to.
• Product management accountability: maintenance and enhancement.
• Owner of product lifecycle for products in operations: implementation, maintenance, planning, follow-up and product calculations.
• Accountable for sizing of infrastructure and products regarding capacity and performance
• Plan optimization of infrastructure products and services and proactively identify areas for improvements and enhancements in lead time, productivity, security, quality and cost

Göteborg, SE

• Responsible for running the day to day activities of the BSM global team, with resources in Sweden, Lyon, Ghent, Greensboro and Bangalore
• Responsible for resource and competence planning, including development activities and input into PBPs
• Works and collaborates with the BSM GPAM, Product Manager, and product Technical Leaders
• Communicates and coordinates activities with platform leads and stakeholders across all the major regions
• As Team Lead, travelled to each region, including India, meeting with individual BSM team members, stakeholders, application developers, and Team Leads from related teams like SCOM, BSM Services, and the Event.
• In my previous role as BSM Change Manager, lead an effort to improve the quality of our change requests and procedures, managing an ongoing team specific BSM CAB with participation by BSM stakeholders

Göteborg, SE

Business Service Management team, Software Systems Engineer, Lead Level

Armonk, New York, NY, US

• At IBM Global Services, I was placed with difficult and critical customers because of my interpersonal skills and ability to work in high stress environments where effective communication was essential.
• Serving on a team which provided shared services to the majority of IBM Global Services customers, I was one of only two dedicated resources from our group to IBM’s largest account, GM. In this capacity I interacted.
• I also supported other top tier accounts, such as Bank of America, Wellpoint, BP, Capital One, Grainger, McDonalds, and two government accounts requiring security clearance.
• When a high profile client contract was in a critical state, I created our team’s wellness plan to improve customer confidence, and actively participated in daily meetings with customer IT executives and IT employees.
• Conducted technical interviews of new candidates for management as our team grew

Washington, D.C., US