Kent Prentice Email & Phone Number

San Leandro, California, United States

Northern California

Responsible for regional management of customer experience, including new business development and ongoing customer relationship management. Process leader through the entire business cycle including technical sales, project management, technical support, and after-sales service. Tasked with providing excellent customer experience direct to end-users and.

Redwood City, CA

• Hired for product launch of energy commodities and energy finance transaction platform to bring energy and renewable industry experience to product definition and development of commodity specific marketing materials.
• Developed and implemented multiphase and cross functional marketing plan to build commodity specific critical mass of buyers and sellers.
• Implemented reports for tracking site traffic and customer conversion rates from email, advertising, and content generated traffic.

Irvine, California, United States

• Acting as US Commercial team leader, directed conversion of technology development focused company through commercialization of product during time of growth post-acquisition by international heavy industries group.
• Key negotiator on various agreements to outside parties in all parts of the business.
• Identified early adopter customers and managed efforts of initial sales to establish market presence.
• Company representative for public relations including community meetings, zoning and planning hearings, and issuing all press releases.
• Teamed to develop financing packaging for potential customers to improve commercial offering and reduce the time for 3rd party banks to review projects.
• Identified market needs and led adaptation of web/print offering from straight technology to brand and solution oriented sales efforts.

Berkeley, California, United States

• Primary duties were to create program management and project management business unit to manage the customer experience from term sheet through contract negotiation to the construction and delivery of projects.
• Found early adopter customers and closed first two US deals of product still in the design phase.
• Acted as the customer and contract champion internally from the finalizing of negotiations through to delivery.
• Work with COO and CEO to develop the business plan as related to the sales process, and assessment of customers, opportunities, and projects.
• Assist customers in analyzing projects by creating project pro formas, getting quotes for services, and assisting in finding project financing.
• Project Manager for new construction, warranty claims, and retrofits.

• Tasked with creating a functioning business from clean slate.
• Created work flow for A/P, A/R and legal documents for approval and processing.
• Shopped, tested, purchased and implemented MS Dynamics NAV for CRM, ERP, MRP, inventory tracking.
• Established and administered benefits: health insurance, dental, vision, long term, short term, & life insurances, 401k, EAP & S125 plan.
• Created hiring process, job descriptions, offer letters, org chart, hiring plans and timelines then worked with consultant to create employee manual.
• Handled legal compliance and state workers comp/unemployment tax in growth from 3 to 66 employees internationally.

San Francisco Bay Area

• Logistics coordination and sales role tasked with presenting myself and my coworkers as the central element in value-added service that sets us apart from other providers of similar products and services.
• Coordinated pick-ups and drops of over 35,000 packages a week of perishable products.
• Led warehouse and inventory control to keep sales team aware of trends in available products.
• Followed up on past due acounts, providing documentation and delivery receipts to ensure collection of payment.
• Price, Source, install and administer Avaya IP office phone system.

• Created a training program that was dynamic to include changes in equipment and to grow to encompass new issues post incident locally and industry wide.
• Worked to create a more useful E.A.P. that also fulfilled other needs within the AWO RCP and USCG/DOT drug program requirements.
• Performed and trained crews on physical inspection of equipment
• Created 33CFR104 compliant security plan.
• Performed and created vessel and facility assessments.
• Acted as CSO (Company Security Officer) implementing trainings for changing MARSEC levels as designated by Department of Homeland Security.

• Responsible for coordinating usage of nine tugs and 5 barges to maximize equipment usage for largest profit realization by minimizing light (non-revenue run time) moves, creating a daily work plan.
• Directed crewed boats to perform jobs while complying with USCG imposed work hour limitations.
• Reconciled boat logs for billing and crew payroll.
• Understood and implemented 3 separate union contracts for tug and barge crews, maximizing work while minimizing paying overages.
• Booked ‘Casual’ labor from union halls.

Inspection - Foreign Vessel Inspection