Kent Prentice Email & Phone Number

San Leandro, California, United States

Northern California

Responsible for regional management of customer experience, including new business development and ongoing customer relationship management. Process leader through the entire business cycle including technical sales, project management, technical support, and after-sales service. Tasked with providing excellent customer experience direct to end-users and through a dealer network. Leader of ongoing dealer development, training, and support of extensive dealer programs.

Redwood City, Ca

Hired for product launch of energy commodities and energy finance transaction platform to bring energy and renewable industry experience to product definition and development of commodity specific marketing materials. • Developed and implemented multiphase and cross functional marketing plan to build commodity specific critical mass of buyers and sellers.• Implemented reports for tracking site traffic and customer conversion rates from email, advertising, and content generated traffic.

Irvine, California, United States

Acting as US Commercial team leader, directed conversion of technology development focused company through commercialization of product during time of growth post-acquisition by international heavy industries group DSME (Daewoo Shipbuilding Marine Engineering – Korea).• Key negotiator on various agreements to outside parties in all parts of the business.• Identified early adopter customers and managed efforts of initial sales to establish market presence.• Company representative for public relations including community meetings, zoning and planning hearings, and issuing all press releases.• Teamed to develop financing packaging for potential customers to improve commercial offering and reduce the time for 3rd party banks to review projects.• Identified market needs and led adaptation of web/print offering from straight technology to brand and solution oriented sales efforts.• Trade show management for shows up to $1.25 MM in budget including design/branding, staffing, and logistics.• Led sales efforts, hiring of salespeople, and indoctrination of new sales staff across departments.• Program Manager for major warranty issues.

Berkeley, California, United States

Primary duties were to create program management and project management business unit to manage the customer experience from term sheet through contract negotiation to the construction and delivery of projects.• Found early adopter customers and closed first two US deals of product still in the design phase.• Acted as the customer and contract champion internally from the finalizing of negotiations through to delivery. • Work with COO and CEO to develop the business plan as related to the sales process, and assessment of customers, opportunities, and projects.• Assist customers in analyzing projects by creating project pro formas, getting quotes for services, and assisting in finding project financing.• Project Manager for new construction, warranty claims, and retrofits.• Acted as company's representative for public relations including community meetings, zoning and planning hearings, and issuing all press releases. • Worked with the customer and their contractors about what is required to install our equipment; recommending vendors and partners as needed. • Managed and handled logistics for all domestic and international projects.• Managed all aspects of trade shows including booking booths, staffing, coordinating printing of materials, staff travel and lodgings, arranged shipment for collateral materials, working with exhibit companies from design through to delivery.

Tasked with creating a functioning business from clean slate. • Created work flow for A/P, A/R and legal documents for approval and processing.• Shopped, tested, purchased and implemented MS Dynamics NAV for CRM, ERP, MRP, inventory tracking.• Established and administered benefits: health insurance, dental, vision, long term, short term, & life insurances, 401k , EAP & S125 plan.• Created hiring process, job descriptions, offer letters, org chart, hiring plans and timelines then worked with consultant to create employee manual.• Handled legal compliance and state workers comp/unemployment tax in growth from 3 to 66 employees internationally.• Created and directed recruiting and hiring process for on-boarding of Chief Financial Officer, Chief Operations Officer, Chief Sales and Marketing Officer, Director of Global Human Resources, various mid-levels, directors and salespersons.• Set up office communications, including email, exchange hosting, blackberry enterprise, office internal network, external/internal FTP, document sharing, domain hosting, and backups.• Design, Deploy, Manage intercontinental VoIP phone system to limit phone connection expenditures and maximize serviceability focusing on ease of use, including conferencing and hosting.• Led internal implementation of ERP, CRM, MRP, and PLM systems.• Create budgeting for ramp up of technology and manufacturing facility for use in financial modeling.• Acted as company controller until one was hired: managing PO’s, handling expense reports and policies for reimbursements, and manage all business services and accounts.

San Francisco Bay Area

Logistics coordination and sales role tasked with presenting myself and my coworkers as the central element in value-added service that sets us apart from other providers of similar products and services.• Coordinated pick-ups and drops of over 35,000 packages a week of perishable products. • Led warehouse and inventory control to keep sales team aware of trends in available products.• Followed up on past due acounts, providing documentation and delivery receipts to ensure collection of payment.• Price, Source, install and administer Avaya IP office phone system.

• Created a training program that was dynamic to include changes in equipment and to grow to encompass new issues post incident locally and industry wide.• Worked to create a more useful E.A.P. that also fulfilled other needs within the AWO RCP and USCG/DOT drug program requirements.• Performed and trained crews on physical inspection of equipment• Created 33CFR104 compliant security plan.• Performed and created vessel and facility assessments.• Acted as CSO (Company Security Officer) implementing trainings for changing MARSEC levels as designated by Department of Homeland Security.• Worked with buyers and outside vendors to order tug stores, maintenance, fuel and other services.• Took part in crew hiring for permanent hire positions.• Managed companies’ phones. In house; purchasing and installing a new server to deal with call routing and voicemail. Mobile; issuing phones and managing upgrades and replacements for an ever changing crew.

Responsible for coordinating usage of nine tugs and 5 barges to maximize equipment usage for largest profit realization by minimizing light (non-revenue run time) moves, creating a daily work plan.• Directed crewed boats to perform jobs while complying with USCG imposed work hour limitations.• Reconciled boat logs for billing and crew payroll.• Understood and implemented 3 separate union contracts for tug and barge crews, maximizing work while minimizing paying overages.• Booked ‘Casual’ labor from union halls.

Inspection - Foreign Vessel Inspection